Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Perla Gonzalez

Lynn,MA

Summary

Dedicated service professional with a strong background in coordinating and managing service operations, recognized for driving efficiency and enhancing customer experiences. Proven ability to foster a collaborative team environment while adapting to dynamic challenges. Equipped with excellent communication and organizational skills, consistently streamlining workflows to achieve increased efficiency and elevated customer satisfaction. Committed to delivering exceptional service and contributing to organizational success through innovative solutions and teamwork.

Overview

13
13
years of professional experience

Work History

Geriatris Support Service Coordinator (GSSC) - SCO

GLSS
02.2024 - Current
  • Participate and coordinate in home visits to complete ongoing assessments with members to ensure care needs are met and appropriate.
  • Coordinate, authorize and monitor the provision of appropriate home and community based long term care and social support services.
  • Provide crisis management as needed.
  • Conduct post hospital assessments and adjust plans as needed working with nursing staff and others.
  • File reports in a timely manner to insurance for processing and services of members.

Executive Assistant - Network Development and Strategic Partnerships

Boston Children’s Hospital
03.2021 - 02.2024
  • Managing schedules for three high level hospital leaders which includes coordinating meetings with external hospitals and affiliates.
  • Coding for the corporate card on a monthly basis.
  • Assisting with material prep for projects and team presentations.
  • Obtaining and organizing contracts and agreements with discretion of sensitive information.
  • Setup of logistics and training for new employees.
  • Coordination and setup of team meetings and events.

Front Desk Coordinator - SCO

GLSS
07.2023 - 01.2024
  • Answering and triaging calls from consumers and outside clinical personnel to appropriate persons.
  • Organize and maintain department office systems.
  • Maintain and track supply orders for any departmental needs.
  • Communicate and assist with consumer requests and needs where possible including providing information of resources.
  • Assist with initial wellness checks of consumers that miss meal deliveries.
  • Assist with any project or event planning as needed.

Administrative Associate III - Social Work Department

Boston Children’s Hospital
11.2017 - 03.2021
  • Answering and triaging calls to appropriate persons. This includes serving as liaison to support other departments to request social work involvement and coordinate services.
  • Managing schedules for three directors which includes coordinating meetings and setting up interviews.
  • Monitor and maintain department recordkeeping systems, including highly sensitive and/or critical administrative and financial data. Oversees input of information into databases and spreadsheets, monitors data validity, compiles, prints and distributes reports as needed.
  • Organize and maintain administrative operations for the department with support from my supervisor. Prepares, verifies and monitors departmental payroll and maintains records.
  • Initiates, routes and tracks forms such as purchase orders, and payment requisitions as well as manage the distribution of funds and resources for patient family needs.
  • Obtains and organizes planning information, prepares or orders publicity materials and advertisements, reserves event location and supplies, equipment and services.

Data Entry Specialist

The Mentor Network (Contract through Beacon Hill Staffing Group)
04.2017 - 07.2017
  • Converting physical medical documents to electronic form.
  • Working alongside nursing staff to get accurate and up to date information.
  • Properly translating doctor’s notes, medical forms, and chart and inputting into IServe database.
  • Traveling around the Greater Boston area to work in different medical facilities to ensure all medical charts are entered in a timely and efficient manner.

Sales Advisor

H&M
11.2013 - 06.2016
  • Customer service: helping with shopping needs and customer satisfaction. Offering substitutions when appropriate and problem-solving.
  • Maintaining store and assisting with floor sets and register/cash transactions.
  • Sales coach: training new hires with company policies and procedures.

Gatehouse Attendant/ Bartender

Residence Inn by Marriott
08.2012 - 05.2013
  • Ensured each customer had a topnotch experience with the restaurant.
  • Opened and closed restaurant area.
  • Maintaining inventory supplies for kitchen and bar.

Office Assistant

Dr. Joseph Dowling Chiropractic
05.2012 - 10.2012
  • Maintaining office schedule and booking patient appointments.
  • Answered phones and greeting patients.
  • Prepared patient accounts and files; included retrieving all the proper information including insurance documents, referrals, past medical information in to files.
  • Kept records and prepared documents for billing purposes.
  • Patient account management.
  • Maintaining inventory levels and ordering supplies as needed.

Education

A.A.S -

Southern New Hampshire University
01.2011

No Degree - Social Work - EOEA Person Centered Case Management

Boston University
Boston, MA
06-2024

Skills

  • Telephone communication
  • Accurate recordkeeping
  • Client advocacy
  • Notetaking and documentation
  • Collaborative team management
  • Adaptability and flexibility
  • Service monitoring and evaluation
  • Proficiency in office programs
  • Community liaison
  • Ongoing client support
  • Multitasking Abilities
  • Interpersonal skills

Languages

Spanish
Native or Bilingual

Timeline

Geriatris Support Service Coordinator (GSSC) - SCO

GLSS
02.2024 - Current

Front Desk Coordinator - SCO

GLSS
07.2023 - 01.2024

Executive Assistant - Network Development and Strategic Partnerships

Boston Children’s Hospital
03.2021 - 02.2024

Administrative Associate III - Social Work Department

Boston Children’s Hospital
11.2017 - 03.2021

Data Entry Specialist

The Mentor Network (Contract through Beacon Hill Staffing Group)
04.2017 - 07.2017

Sales Advisor

H&M
11.2013 - 06.2016

Gatehouse Attendant/ Bartender

Residence Inn by Marriott
08.2012 - 05.2013

Office Assistant

Dr. Joseph Dowling Chiropractic
05.2012 - 10.2012

A.A.S -

Southern New Hampshire University

No Degree - Social Work - EOEA Person Centered Case Management

Boston University

Similar Profiles

CREATE PROFILE