Perla Guadalupe Hernandez Perez
Transport & Logistics Operations Expert
Mexico City
Summary
Logistics expert with extensive experience overseeing supply chain and distribution center operations throughout Mexico. Proven ability to optimize shipment processes, reduce delays, and ensure compliance across transport operations. Experienced in regional LATAM coordination and 4PL/3PL management.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Transport Operations Ocean & Air Expert
Bayer
04.2022 - Current
- First point of contact for 4PLs and internal Bayer stakeholders for ocean and air shipments in LATAM.
- Ensure smooth and harmonized transport activities; support regional escalation topics.
- Monitor shipments, create interfaces with regional counterparts for end-to-end oversight, and assess 4PL performance.
- Coordinate operational transport topics with air & ocean operators across EMEA, APAC, NA, and LATAM stakeholders; manage escalations and issue resolution.
- Handle claims and invoice verification/approval with 4PLs and finance.
- Provide operational insights for regional transport projects (e.g., new transportation lanes, CMO setups).
- Drive continuous improvement initiatives in transport operations.
- Key Internal Relations: Global & Regional Bayer Control Towers, SCM PH & CH, Order Management, Supply Centers, Finance.
- Key External Relations: 4PLs, 3PLs (jointly with 4PLs), CMOs.
- Achievements:
- Implemented Project Humboldt, optimizing exports in Argentina, Brazil, and Guatemala.
- Executed a delay reduction project for EMEA import operations in Brazil, reducing delay-related costs by 75%.
- Served as AX4 Key User, providing training to internal users on the platform.
Transport Planner
Colgate-Palmolive
06.2020 - 03.2022
- Supported transportation operations, including shipment consolidation, carrier/mode selection, tendering, tracking, and issue resolution.
- Collaborated with plants, warehouses, co-packers, and internal departments to optimize carrier equipment needs.
- Monitored KPIs and improved reporting and process efficiency.
- Executed transportation planning for inbound and outbound orders across Mexico, including major retail, pharmacy, and e-commerce accounts.
- Acted as backup planner for Clubs accounts (Sam’s, Costco) and replenishment operations.
- Handled quotations, pricing negotiations, and service issue resolutions with carriers.
Imports Executive
El Palacio de Hierro
04.2017 - 06.2020
- Managed import operations for furniture, appliances, apparel, footwear, and accessories from international brands (e.g., Baccarat, Giorgio Armani, Fendi, Ralph Lauren).
- Coordinated shipments from PO creation to delivery; ensured customs compliance and document validation.
- Trained and coordinated with suppliers across Europe, Asia, North & South America.
- Investigated and processed freight claims; monitored shipments and reported delivery schedules.
Seafreight Imports Executive
DB Schenker
09.2016 - 04.2017
- Monitored import shipments from origin pre-alert to delivery; ensured correct billing and profit compliance.
- Reviewed shipment documents; coordinated with departments and customers.
- Confirmed ground transport services for FCL/LCL shipments and validated supplier invoices.
Transport Dispatch Coordinator
Hapag-Lloyd
11.2012 - 09.2016
- Coordinated import/export operations locally and abroad (Mexico City, Querétaro, Monterrey, Veracruz, Altamira).
- Managed documentation and follow-up with customs agents, clients, and transport lines.
- Planned logistics programs for top automotive clients.
- Conducted monthly carrier performance evaluations and quality compliance audits.
- Achievements:
- Reduced operational incidents related to supplier payment delays through daily carrier validations.
- Implemented weekly planning for key accounts (FORD, KIA, NISSAN, SERGIL PETROCEL, NGK, CHRYSLER), ensuring equipment availability.
- Successfully trained new carriers on Hapag-Lloyd land operation processes.
Customer Service Import
Mas Air
05.2011 - 11.2012
- Monitored import/export freight for British Airways, MAS Air, LAN Cargo, and TAM.
- Provided support to Quality Control and handled client communications.
- Achievements:
- Coordinated transition project for GHA British Airways – Iberia Cargo.
- Awarded “You Make the Difference Award” for quarterly outstanding performance (Oct–Dec 2012).
Education
Diploma - Business Planning and Foreign Trade
Universidad Nacional Autónoma de México (UNAM)
01.2014
Bachelor’s Degree - International Relations
Universidad Nacional Autónoma de México (UNAM)
01.2010
Skills
- Transport & Logistics:
- Ocean & Air Freight Operations
- 4PL / 3PL Coordination
- Transport Planning & Execution
- Shipment Monitoring & Tracking (Track & Trace)
- Claims Management & Invoice Verification
- Incoterms & Customs Compliance
- KPI Monitoring & Performance Reporting
- Soft Skills:
- Stakeholder Management (Internal & External)
- Problem Solving & Issue Resolution
- Communication & Training
Websites
Timeline
Transport Operations Ocean & Air Expert
Bayer
04.2022 - Current
Transport Planner
Colgate-Palmolive
06.2020 - 03.2022
Imports Executive
El Palacio de Hierro
04.2017 - 06.2020
Seafreight Imports Executive
DB Schenker
09.2016 - 04.2017
Transport Dispatch Coordinator
Hapag-Lloyd
11.2012 - 09.2016
Customer Service Import
Mas Air
05.2011 - 11.2012
Bachelor’s Degree - International Relations
Universidad Nacional Autónoma de México (UNAM)
Diploma - Business Planning and Foreign Trade
Universidad Nacional Autónoma de México (UNAM)
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