Perla Guzman

• Submitting authorization requests for new pt’s, existing pt’s, and renewals

• Authorization tracking, and communication via email with team members

• Contacting insurance companies for status in authorizations, submission, and appeals

• Experience in major insurance website: One Health Port, Availity, United Health Care, including additional insurances

• PDF Creator, CPR+, Excel, Right Fax, Fax Que, SharePoint, EPIC, Outlook, Kronos

• Trained new employees in ENT authorizations

• Trained and mentored new hires

• Specialized in ENT, audiology, ophthalmology, and cosmetics.

• Epic experience in – chart review, cadence training, and work queues.

• Office Hours, CPR+, NextGen system experience.

• Scheduled appointments, verified insurances, collected co-payments, received/initiated multiple telephone calls, greeted patients, managed wait times.

• Filing of patient charts, scan documents into database, and coordinated referrals.

• Handled a variety of customer service, administrative tasks and resolving patient issues with expediency.

• Stepped in for managers to assist as needed and covered when out of the office.

• Guided and trained other employees in daily operations and functions within the office.

• Demonstrated knowledge of HIPAA privacy and security regulations by appropriately handling the patient information.

• Filtering, and sending out faxes to appropriate receivers

• Responsible for promptly & positively greeting patients and families while assuring an efficient check in process and telephone encounter; all according to pre-established practice guidelines.

• Assisted front desk operations, checking in and checking out patients, accepting co payments, collected and registered insurance information.

• Trained multiple coworkers to ensure that front desk policy procedures were well understood, and followed.

• Used root-cause-analysis method to help calm upset patients and rebuild trust.

• Assisted with providing quality care for both elderly and disabled.

• Perform personal care tasks such as hygiene, ambulation, eating, dressing, toileting, and shaving.

• Ensured and monitored safety of patients during any daily activities. Maintained daily, thorough reviews and reports of each patients progress, and overall health.

• Transported patients to their medical appointments and treatments, remained on-call during appointments, and assisted in transporting each client back home or to the facilities where they resided.

• Observe, measure, record data, including intake, outtake, weight, and vital signs.

• Adept at multitasking and completing assignments in fast paced and high pressure settings.