Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Perla Hernandez

New Port Richey,FL

Summary

Hard working, enthusiastic person, customer services experiences, creative, determinate, flexible and honest with a positive attitude to work. Highly-focused Fleet Management professional committed to safe, quality and timely delivery of shipments for diverse clientele. Effective at working collaboratively with cross-functional teams, ensuring proper handling of fragile and complex equipment.

Overview

5
5
years of professional experience

Work History

Payroll and Billing Specialist

Nesco Resource
Tampa, FL
09.2023 - Current
  • Answered customer inquiries regarding billings, payments, account status.
  • Investigated and resolved issues to maintain billing accuracy.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
  • Worked with team members and leadership to identify and develop process improvements.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.

Driver Hiring Specialist

TransForce
09.2022 - 06.2023
  • Developed and implemented onboarding and orientation programs for new employees.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

TRANSPORTATION COORDINATOR

Jerich USA
01.2022 - 07.2022
  • Frequent communication with Management team regarding status and logistics of deliveries/ pick-ups to ensure quality service is provided to our customers
  • Ensure all deliveries/pick-ups are done efficiently, specific customer requests or concerns are communicated to all transportation employees
  • Support Dispatcher in their duties of dispatching trucks to meet customer requirements
  • Document and communicate any routing delays
  • Check any updates of the port to Provide updates to Transportation team or customers on delivery inquiries and delivery changes
  • Make appointments for pickup and delivery and update systems
  • Keep track of empty container availability
  • Forward PODs (Proof of Delivery) on appropriate web-billed accounts
  • Monitor import container releases from the pier and rail to prevent demurrage
  • Monitor and answer daily emails
  • Daily phones calls with the customer.Other transportation activities as required by the needs of the company and the customer base
  • Coordinated driver loads and managed dispatch tasks.

Dc Trainer

Petco Animal Supplies Stores Inc.
01.2019 - 12.2021
  • Coaching and training of associates in same work area.Appropriately assigns routine tasks to co-workers.Support and mentor new employees.Conduct seminars, workshopDesign effective training programs.Help employees with their performance standards
  • Compiled and analyzed weekly trainee retention reports.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Advise management of daily performances
  • Interact professionally and effectively through verbal and written communication with all professional contacts with an emphasis on the company’s interests.

SHIPPING & RECEIVING CLERK

Petco Animal Supplies Stores Inc.
01.2019 - 09.2021
  • Perform shipping and receiving transactions .Cooperate with representatives from other departments in the organization to provide warehouse information as requested
  • Perform inventory cycle counts
  • Perform regular material ware house audits to ensure that the material is undamaged and maintained neatly throughout the warehouse
  • Advise management of cycle count issues on a timely basis
  • Ensure all shipping paperwork is submitted and correct ( I.e dangerous good declaration, esport declaration, etc.)
  • Determines method of shipment and plan logistics
  • Keep tracking goof the loads and files of good shipped and received by preparing regular shipping and receiving reports for managers
  • Obtain and process product orders, including receiving deliveries, registering them and distorting packages and letters with company.

Education

Associate of Arts And Sciences - Social Sciences

MIDDLESESEX COUNTY COLLEGE
EDISON, NJ
08.2022

HIGH SCHOOL DIPLOMA -

LANDRY WALKER HIGH SCHOOL
NEW ORLEANS, LA
01.2016

Skills

  • Microsoft MS ( excel, word, outlook, power point), Data entry, Basic computer, scanning , email
  • Knowledge, Strong communication skills
  • Customer service
  • Database documentation
  • Logistics oversight
  • Inbound and Outbound Calling
  • Problem Resolution
  • Patient and Empathetic
  • Schedule and Calendar Management
  • Self-Motivated
  • Specialist Procedures
  • Onboard New Hires
  • Clerical Support
  • DOT Standards
  • Human Resources Department Processes

Languages

English
Professional
Spanish
Professional

Timeline

Payroll and Billing Specialist

Nesco Resource
09.2023 - Current

Driver Hiring Specialist

TransForce
09.2022 - 06.2023

TRANSPORTATION COORDINATOR

Jerich USA
01.2022 - 07.2022

Dc Trainer

Petco Animal Supplies Stores Inc.
01.2019 - 12.2021

SHIPPING & RECEIVING CLERK

Petco Animal Supplies Stores Inc.
01.2019 - 09.2021

Associate of Arts And Sciences - Social Sciences

MIDDLESESEX COUNTY COLLEGE

HIGH SCHOOL DIPLOMA -

LANDRY WALKER HIGH SCHOOL

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