Perla Hernandez
Los Angeles,CA
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
10
10
years of professional experience
Work History
Litigation Settlement Department
Ellis Law Corporation
El Segundo, CA
01.2020 - Current
- Confirm balances on the most recent bills in file for all medical providers
- Conduct thorough reviews to identify and categorize liens, assessing their validity and determining negotiation potential
- Negotiate liens on behalf of clients, ensuring favorable terms while adhering to company policies and legal requirements Finalizing lien amounts
- Medi-Cal, Medicare, Medicaid, VA and private insurance carriers
- Confirm all file costs
- Prepare and maintain client disbursement spreadsheets showing a full breakdown of fees, costs, liens, and net settlement.
- Drafting client final closing documents and disbursement statements.
- Reviewing documentation such as settlement agreements for appropriate execution;
- Schedule/Arrange and attend Settlement Appointments with clients
- Assist in issuing provider payments and client settlement checks.
- Directly communicating with clients on a daily basis;
- Request Settlement checks
- Assist in Closing File Duties
Back up Receptionist
Ellis Law Corporation
El Segundo, CA
01.2020 - Current
- Managed front desk operations, ensuring efficient appointment scheduling and visitor check-in processes.
- Streamlined communication between clients and legal staff, enhancing overall office workflow.
- Maintained accurate client records using case management software to support legal team activities.
- Coordinated multi-line phone system, directing calls efficiently to appropriate departments or personnel.
- Trained junior reception staff on office protocols and customer service best practices for improved performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Ellis Law Corporation
El Segundo, CA
08.2018 - 12.2018
- Answering incoming calls
- Set appointments for attorney
- Opened claims with insurance companies Send representation letters
- Send Sr1 to DMV.
- Help clients with their property damage
- Set up client’s treatment.
- Request medical records from all facilities where clients were seen
- Send demand to insurance company.
- Receive offer and relay the offer to client and attorney
Receptionist
Law Offices of Matt Koohanim
Los Angeles, CA
07.2017 - 08.2018
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Answering screening and forwarding incoming phone calls.
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Primrose Schools
Highlands Ranch, CO
01.2016 - 03.2016
- Created an infant area, toddler area and preschool area of play within the daycare.
- Carefully monitored children's play activities.
- Incorporated music and art activities to encourage creativity and expression.
- Maintained daily records of activities, behaviors, meals and naps.
- Escorted children on outings and trips to local parks and zoos.
- Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
Education
High School Diploma -
Littleton High School
Littleton, CO06.2016
Skills
Friendly, positive attitude
Customer service
Time management
Attention to detail
Flexible and adaptable
Multitasking
Dependable and responsible
Organizational skills
Timeline
Back up Receptionist
Ellis Law Corporation
01.2020 - Current
Litigation Settlement Department
Ellis Law Corporation
01.2020 - Current
Ellis Law Corporation
08.2018 - 12.2018
Receptionist
Law Offices of Matt Koohanim
07.2017 - 08.2018
Primrose Schools
01.2016 - 03.2016
High School Diploma -
Littleton High School