Perla Jimenez
Orlando,FL
Summary
Seasoned Scheduling Coordinator with 9 years of experience in coordination, time management, and customer service. Expert in managing complex schedules, optimizing workflows, and maintaining detailed records using systems like Salesforce and Google calendars. Seeking to leverage organizational skills and a proven track record in a Scheduling Coordinator role.
Overview
12
12
years of professional experience
Work History
Scheduling Operations Coordinator
Bees360
Remote
01.2021 - 01.2024
- Coordinated and optimized appointment scheduling for field technicians at Bees360, ensuring efficient resource allocation and adherence to service timelines.
- Real-time management of no-show scenarios when an inspector does not arrive for a scheduled inspection and arrange a successful resolution.
- Facilitate effective communication with all stakeholders involved in the job, including Point of Contacts (POC), insured individuals, field inspectors, agents, and internal department staff
- Confirm daily no-confirmation report and ensure timely execution.
Remote Home Visit Coordinator/Outreach Coordinator
Wider Circle
Remote
08.2018 - 09.2022
- Coordinated daily operations by managing email correspondence, confirming schedules, and systematically assigning member visits to associates
- Utilized Salesforce and Google Calendars for efficient scheduling, ensuring alignment with associates' availability and proximity to their residence
- Maintained accurate records of cancellations and swiftly secured replacements to ensure continuity of home visit services
- Conducted outreach initiatives, clearly communicating program benefits to prospective members, and facilitated community meetings and events.
Home Health Aide Coordinator
Nizhoni Health
Somerville, MA
10.2016 - 07.2018
- Coordinated patient care by matching clients with appropriate vendors based on geographic location, ensuring personalized and efficient service provision
- Managed comprehensive scheduling systems and timesheet verifications, enhancing accuracy in record-keeping and payroll processes
- Facilitated effective communication among patients, healthcare professionals, and administrative staff, contributing to improved patient care and streamlined operations.
Assistant Manager
Payless ShoeSource
Revere, MA
04.2012 - 10.2016
- Managed daily operations, including customer service, cash handling, and maintenance of sales data, ensuring efficient store functionality and customer satisfaction
- Led and developed a team, providing mentorship and delegating tasks to enhance skills and meet sales targets while upholding company policies to maintain operational excellence
- Coordinated with management to strategize for sales growth, executed inventory control measures, and organized staff schedules to align with business needs.
Education
North Shore Community College
Lynn, MALynn English High School
Lynn, MASkills
- Time Management
- Sales
- Customer Service
- Computer/Typing
- Word & Excel
- Apartment Touring
- Customer & Prospect Follow Up
- Calendar Management and Input
- Data Entry
- Payroll
- Google Sheets
- Google Calendar
- Coordinating
- Multilingual
- Writing Skills
- Spanish
- Proofreading
- English
- Order Entry
- Property Leasing
- Research
- Script Creation
- Special Needs Clients
- Transportation and Travel
- Navigational Skills
- Handling Payments
- Clerical
- Data Management
Timeline
Scheduling Operations Coordinator
Bees360
01.2021 - 01.2024
Remote Home Visit Coordinator/Outreach Coordinator
Wider Circle
08.2018 - 09.2022
Home Health Aide Coordinator
Nizhoni Health
10.2016 - 07.2018
Assistant Manager
Payless ShoeSource
04.2012 - 10.2016
North Shore Community College
Lynn English High School