Perla K Henriquez Vargas
Bradenton,FL
Summary
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Overview
5
5
years of professional experience
Work History
Host
Longhorn Steakhouse
04.2025 - 09.2025
- Welcomed guests and managed seating arrangements to optimize flow and guest satisfaction.
- Assisted in training new hosts on customer service standards and operational procedures.
- Coordinated with kitchen staff to ensure timely food delivery and address guest needs promptly.
- Handled phone reservations and inquiries, maintaining accurate records for efficient service.
- Monitored dining area to maintain cleanliness and ambiance, enhancing overall guest experience.
- Resolved customer complaints effectively, ensuring positive outcomes and repeat business.
- Collaborated with team members to streamline processes during peak hours, improving efficiency.
- Provided support during special events by managing guest lists and coordinating seating plans.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Floor Sales Associate
Burlington Stores
10.2024 - 01.2025
- Managed and organized inventory for a retail store.
- Assisted customers with product selection and provided excellent customer service.
- Processed payments and cash handling accurately and efficiently.
- Maintained a clean and organized sales floor environment.
- Utilized POS systems to ring up purchases and track sales data.
- Provided exceptional customer service in a fast-paced environment
- Handled cash, credit, and check payments with precision and care
- Assisted customers with product inquiries and purchases
- Collaborated with team members to meet sales goals and ensure customer satisfaction
- Resolved customer complaints and issues in a timely and professional manner
- Managed inventory and restocked supplies in a fast-paced retail environment.
- Maintained a clean and organized work area to ensure efficiency.
- Maintained organized and visually appealing displays to maximize sales.
- Demonstrated excellent communication skills while assisting customers with product selections.
- Provided exceptional customer service to ensure customer satisfaction and loyalty.
- Utilized product knowledge to make personalized recommendations to customers.
- Assisted with setting up displays and promotional materials to drive sales.
- Handled cash, credit card, and mobile payments with accuracy and efficiency.
- Operated cash register and processed customer transactions.
- Assisted with inventory management and restocking products.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store organization and cleanliness to promote a welcoming environment.
- Operated point-of-sale systems efficiently for transactions and returns.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate/Cashier
Walmart
04.2023 - 02.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Used technology resources to assist customers in locating and selecting items.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transaction processing.
- Maintained organized merchandise displays, contributing to store aesthetics and customer engagement.
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Monitored inventory levels and communicated restocking needs to management promptly.
- Resolved customer complaints effectively, promoting brand loyalty and satisfaction.
- Implemented best practices for product placement, optimizing visibility and accessibility in-store.
Secretary
P&S Construction Solution
01.2021 - 01.2023
- Maintained organized filing systems, ensuring quick retrieval of documents and enhancing operational efficiency.
- Managed correspondence, drafting professional emails and reports to enhance organizational communication flow.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Education
High School -
Gwinnett Online Campus
12.2024
Skills
- Customer engagement
- Skilled in digital tools
- Prioritization and scheduling
- Effective communication
- Proficient in bilingual communication
- Proficient in English
- Skilled in formatting and editing with Microsoft Word
- Excel proficiency
- Transaction management
- Order Processing
- Cash Register Operation
- Goal-Oriented
- Teamwork and Collaboration
- Flexible Schedule
- Reading comprehension skills
- Guest services
- Positive and professional
- Multi-tasking strength
- Problem-solving skills
- Written and oral communication skills
- Customer Needs Assessment
- Basic math
- Cashiering
- Sales
- Computer skills
- Cash handling
- Organizational skills
- Spanish
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Host
Longhorn Steakhouse
04.2025 - 09.2025
Floor Sales Associate
Burlington Stores
10.2024 - 01.2025
Sales Associate/Cashier
Walmart
04.2023 - 02.2024
Secretary
P&S Construction Solution
01.2021 - 01.2023
High School -
Gwinnett Online Campus