Perla Maldonado
Hanover Park,IL
Summary
Results-oriented Coach Intern with a proven track record of success in guiding and coaching teams to achieve their goals. Skilled in maintaining various reports and functions, providing guidance and feedback to employees, and resolving difficult customer issues. Possesses strong motivational and coaching techniques, as well as excellent communication and problem-solving abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Coach Intern
Discover Financial Services
11.2024 - Current
- Maintain Various reports and functions
- Responsible for communicating and coaching a team to success
- Provide guidance, direction and feedback to employees on handling difficult customer issues
- Monitor Calls
Account Manager
Discover Financial Services
01.2023 - 11.2024
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients
- Managed a portfolio of accounts by providing timely support and guidance
- Cultivated strong client relationships through proactive communication and problem-solving
Restaurant Manager
Pancho Pistolas
11.2013 - 03.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
HIGH SCHOOL DIPLOMA -
St Augustine College
Chicago, Illinois10.2009
Skills
- Motivational skills
- Task delegation
- Coaching techniques
- Self-awareness
- Empathy development
- Feedback delivery
- Interpersonal relationships
- One-on-one instruction
- Customer service
- Teamwork
- Multitasking
- Problem-solving
- Attention to detail
- Time management
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Effective communication
- Creativity and flexibility
- Schedule coordination
Certification
Essentials of Project Management
Personal Information
Title: Coach
Accomplishments
Recently took a Grow Coaching class to help me develop myself and my team.
Languages
Spanish
Full Professional
Timeline
Coach Intern
Discover Financial Services
11.2024 - Current
Account Manager
Discover Financial Services
01.2023 - 11.2024
Restaurant Manager
Pancho Pistolas
11.2013 - 03.2023
Essentials of Project Management
HIGH SCHOOL DIPLOMA -
St Augustine College
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