Perla Marin
Palmdale,CA
Summary
I am a highly organized and dependable bilingual professional (English/Spanish) with extensive experience in clerical support, customer service, and office management. I am known for my strong communication skills, attention to detail, and a collaborative approach to team success. Adept at managing daily administrative operations, supporting internal departments, and ensuring smooth office workflow. Proven ability to multitask in fast-paced environments while maintaining accuracy and professionalism. Committed to delivering excellent service and creating efficient, well-run workplaces.
Overview
21
21
years of professional experience
Work History
Secretary II
Antelope Valley Union High School District
01.2022 - Current
- Manage all site transportation needs
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Entered data into system and updated student information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Developed and maintained filing systems, ensuring quick retrieval of documents and information.
- Prepared correspondence and reports, demonstrating attention to detail and accuracy in communication.
- Assisted in organizing company events, contributing to successful planning and execution of logistics.
- Facilitated interdepartmental communication, improving collaboration among teams and enhancing workflow efficiency.
- Implemented process improvements for administrative tasks, increasing overall productivity within the office environment.
- Coordinated office supplies procurement, maintaining inventory levels to support operational continuity without disruption.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to Parents and staff.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Instructional Aide II
Esperanza Elementary School
12.2017 - 11.2021
- One on One aide
- Maintain student calm, focused and on task
- Manage student schedule
- Administer test material to student
- Scan and print of instructional material
Volunteer
Esperanza Elementary School
08.2012 - 03.2020
- Assist teacher daily with various duties as needed
- Prepare, sort and send homework packets
- Organize future homework and assignments
- Tutor students as needed
- Participate in PTA events and conduct community outreach for donations
Office Manager
Jose Solis Trucking
01.2008 - 04.2016
- Set up accounts with new companies
- Manage drivers schedules and routes
- Track and update drivers on pickups and deliveries (location & status)
- Maximized productivity and ensure prompt, courteous and efficient service to all customers; customer support in-person, via phone or email
- In charge of all office administrative work including: invoices, data entry, payroll, contracts and inventory
Bilingual Customer Service Agent
Countrywide Home Loans
01.2005 - 04.2007
- Cross trained in multiple fields to troubleshoot and correct departmental issues or concerns as they arise
- Answer phones, over 100 daily calls
- Collaborative work with Loan modification and bankruptcy accounts to resolve account issues
- Data entry to process and file necessary/required paperwork
- Follow up with delinquency accounts
- Assist customers with translating and understanding loan documents
- Negotiate payment arrangements options for delinquent accounts
- Generate bi-weekly reports of delinquent account status
Education
High School Diploma -
Highland High School
Palmdale06-2002
Skills
- Extensive customer service, clerical and student services experience
- Able to interact with various groups to communicate effectively and efficiently
- Bilingual: read, write and speak fluently in English and Spanish
- Excellent communication skills both written and verbal
- Creative Problem Solving skills and Critical thinking
- Proficient with Microsoft Office, data entry and the ability to handle multiple PC applications simultaneously
- Self-starter who can work independently as well as in a collaborative environment
- Ability to organize, set priorities and complete projects/assignments in a timely manner
- Schedule management
- Multi-line phone systems
- Report writing
- Spreadsheet management
- Appointment coordination
- Presentation creation
- Payment posting
- Meeting support
Languages
Spanish
Native or Bilingual
Timeline
Secretary II
Antelope Valley Union High School District
01.2022 - Current
Instructional Aide II
Esperanza Elementary School
12.2017 - 11.2021
Volunteer
Esperanza Elementary School
08.2012 - 03.2020
Office Manager
Jose Solis Trucking
01.2008 - 04.2016
Bilingual Customer Service Agent
Countrywide Home Loans
01.2005 - 04.2007
High School Diploma -
Highland High School
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