Perla Martinez
Denver
Summary
Administrative Assistant with over 5 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible and productive professional when working with little to no supervision. Managing data and controlling recordkeeping. Skilled at researching and resolving discrepancies. Certified public notary since 2021.
Overview
8
8
years of professional experience
Work History
Sr. Patient Access Specialist
UCHealth University Of Colorado Hospital
11.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Answer phones
- schedule patients appointments
Front Desk Receptionist
Hair Club For Men And Women
02.2022 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Kept accounts in balance and ran daily reports to verify totals.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
Data Auditor
DGEB MMR, LLC
05.2018 - 12.2020
- Mapped data between source systems in data center.
- Coordinated troubleshooting support for meet me room personnel.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Administrative Assistant
DGEB Management, LLC
08.2015 - 12.2020
- Performed cost reduction research and handled accounts payable and receivable.
- Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
- Used strong time management skills to coordinate deliveries in timely manner.
- Managed data reports.
- Answered incoming calls and replied to emails to answer all client questions and concerns.
- Routed incoming mail and messages to relevant personnel without delay.
- Coordinated clerical tasks and office duties by monitoring office supplies, organizing meetings and managing calendars.
- Prepared documentation and reports for office meetings, distribution and filing.
- Prepared documentation, spreadsheets and presentations for department use.
Security Manager
DGEB MMR, LLC
08.2015 - 12.2020
- Secured all security paperwork.
- Entered all data on security system for all new customers, tenant and contractors.
- Managed all security operations at 910TELECOM facility.
- Recorded incident reports with detailed accounts of occurrences.
- Directed staff members to update systems and apply vulnerability patches to alleviate network security threats.
- Identified, developed, implemented and maintained security protocols for organization.
Marketing Representative
DGEB MMR, LLC.
08.2015 - 12.2020
- Traveled to different states representing 910TELECOM.
- Performed sales presentations to range of prospective clients.
- Preparing and submitting all conferences contracts.
- Answering client questions.
- Generating leads.
- Order all marketing supplies for conferences.
Front Desk Receptionist
DEGB MANAGEMENT, LLC.
08.2015 - 12.2020
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
- Communicated with sales teams to improve productivity and service ratings.
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
- Worked in office to answer phones, provide information to callers.
- Planned business trips by booking travel arrangements and developing itineraries.
- Participated in conference calls and meetings and interacted with key leaders.
- Managed scheduling, travel arrangements, communications screening and other administrative support tasks for 910TELECOM personnel.
- Managed customer complaints and rectified issues to complete satisfaction.
- Trained personnel who was new to 910TELECOM.
Project Assistant
DGEB MANAGEMENT, LLC
08.2017 - 01.2019
- Managed project documents and reports.
- Order materials for some projects.
- Contact contractors to provide better prices for all projects.
- Submit all receipts to accounting department.
- Helped submitting invoices.
- Helped creating invoices.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Education
GED -
11.2011
Skills
- Office administration
- Spreadsheet management
- Incident reports
- Access systems and patrol
- Safety and Security Procedures
- Daily Incident Reporting
- Filing and data archiving
- Social Media Knowledge
- Strong Interpersonal Skills
- Administrative support
- Risk management
- Bookkeeping
- Employee training and development
- Business administration
- Conflict management
- Office management
- Travel accommodations
- Project planning
- Mail handling
- Sorting and labeling
- Maintains confidentiality
- Professional and mature
- Excel spreadsheet functions
- Good listening skills
- Positive Attitude and Energetic
traveling, shopping and spending time with my kids.
When i am not working i love to spend time with my kids, go shopping and travel.
Timeline
Sr. Patient Access Specialist - UCHealth University Of Colorado Hospital
11.2022 - Current
Front Desk Receptionist - Hair Club For Men And Women
02.2022 - 05.2022
Data Auditor - DGEB MMR, LLC
05.2018 - 12.2020
Project Assistant - DGEB MANAGEMENT, LLC
08.2017 - 01.2019
Administrative Assistant - DGEB Management, LLC
08.2015 - 12.2020
Security Manager - DGEB MMR, LLC
08.2015 - 12.2020
Marketing Representative - DGEB MMR, LLC.
08.2015 - 12.2020
Front Desk Receptionist - DEGB MANAGEMENT, LLC.
08.2015 - 12.2020
Emily Griffith Technical College - GED,
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