Perla Martinez
Memphis,TN
Summary
Hardworking and reliable focused on going above and beyond to support team and serve patients. Motivated to continue to learn and grow professionally. With exceptional communication skills in both English and Spanish
Overview
7
7
years of professional experience
Work History
Welcome Coordinator
Oak Street Health
04.2024 - Current
- Welcoming patients and conducting check-ins with required forms.
- Collecting co-pays from patients.
- Updating patient information and making changes in electronic medical record platform.
- Scheduling appointments within electronic medical records platform.
- Managing phone lines by answering, taking messages, and conducting outbound calls, as instructed.
- Managing patient referrals by scheduling those appointments and completing authorizations.
- Requesting medical records, routing documents to clinical staff for review, and uploading documents into electronic medical record platform.
- Assisting new patients with paperwork.
Medical Front Desk
LifeDoc Health
06.2022 - 11.2023
- Perform day to day administrative functions and general office duties, but not limited to word processing, copays, filing, faxing, answering phones, and data entry.
- Coordinate patient appointments through phone calls ensuring HIPAA compliance.
- Verified insurance eligibility with patients and insurance company. Collected copayments, concluded cash, checks, and credit cards.
- Check-in the patient according to the clinic policies and procedures.
- Communicate any necessary information back to the patient in a timely manner to ensure all needs and expectations are met for the patient.
Paralegal Assistant
Law Offices Of Jamie B Naini
02.2021 - 02.2022
- Translating for attorneys for preps, USCIS interviews, and consultations.
- Preparing forms such as I-589, I-1765, and G-28.
- Analyzing and preparing supporting documents and evidence for applications.
- Performed research. data collection and document reviews, followed by translating documents from English to Spanish. Reviewed and evaluated investigative reports and case records.
- Secretary work such as taking payments via check, cash, and credit card. Scheduled clients to accommodate their schedule as well as the assigned attorney.
Server and Bartender
Outback Steakhouse
11.2017 - 03.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
White Station High School
Memphis, TN05.2018
Skills
- Time Management
- Customer Service
- Administrative Skills
- Office Organization
- Document Management
- Microsoft Word and Excell
- Appointment Scheduling
- Telephone Etiquette
- HIPAA Compliance
Languages
Spanish
Native or Bilingual
Timeline
Welcome Coordinator
Oak Street Health
04.2024 - Current
Medical Front Desk
LifeDoc Health
06.2022 - 11.2023
Paralegal Assistant
Law Offices Of Jamie B Naini
02.2021 - 02.2022
Server and Bartender
Outback Steakhouse
11.2017 - 03.2021
High School Diploma -
White Station High School
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