Perla Martinez
Houston
Summary
Versatile and results-oriented professional with a strong background in warehouse operations and customer service, notably at Tenaris. Excelled in enhancing workflow efficiency and safety, reducing product damage, and resolving customer complaints, fostering loyalty. Skilled in forklift operation (hard skill) and team collaboration (soft skill), demonstrating a commitment to excellence and continuous improvement.
Developed skills in fast-paced warehouse setting, focusing on inventory management and efficient processing of goods. Excels in maintaining organized and accurate records, ensuring timely and precise handling of shipments. Looking to transition into new field where these transferable skills can drive operational success and contribute to team goals.
Overview
3
3
years of professional experience
Work History
Warehouse Receiving Associate
Tenaris
08.2021 - 02.2023
- Unload pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Assisted in maintaining a safe work environment by participating in routine inspections or audits within the receiving area to identify potential hazards or areas of concern.
- Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Minimized errors in shipment documentation with thorough verification of packing slips, invoices, and purchase orders.
QC Inspector
Jindal Saw USA
03.2021 - 08.2021
- Conducted final inspections on completed products prior to shipment, ensuring customer satisfaction with delivered goods.
- Inspected products, components, and materials for defects and compliance with tolerance standards.
- Improved product quality by conducting thorough inspections and identifying nonconformances.
- Documented findings and generated reports with data and recommendations.
Package Handler
Fed Ex Ground
06.2020 - 05.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Unload trucks in an efficient way
Customer Service Representative
Conns Home Plus
09.2019 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ran the registers and kept a log of money in the register per hour
Education
Basics For Associates Degree
San Jacinto College
Pasadena, TXHigh School Diploma -
C.E King Highschool
Houston, TX05-2019
Skills
- Warehouse safety
- Computer skills
- Team collaboration
- Customer service
- Forklift experience
- Package unloading
- Loading and unloading
- Packaging
- Non-destructive testing
- Stacking packages
- Truck loading and unloading
- Workplace cleanliness
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse Receiving Associate
Tenaris
08.2021 - 02.2023
QC Inspector
Jindal Saw USA
03.2021 - 08.2021
Package Handler
Fed Ex Ground
06.2020 - 05.2021
Customer Service Representative
Conns Home Plus
09.2019 - 05.2020
Basics For Associates Degree
San Jacinto College
High School Diploma -
C.E King Highschool
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