Perla E Martinez

FMC Carswell 3300 AVE I

City Fort Worth

State, Tx

Country United States

Postal code76105

Salary$29.12 Per Hour

Average hours per week40

Supervisor Lamkin

Supervisor phone8178724001

•Manage conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.

• Transported inmates to and from medical and dental appointments.
• Maintained detailed logs of inmate behavior, incidents, and daily activities.
• Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
• Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
• Conducted searches of inmates and visitors to prevent the smuggling of contraband.
• Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
• Searched prisoners conducted shakedowns of cells for valuables and contraband.
• Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
• Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
• Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
• Conducted fire, safety and sanitation inspections.
• Responded to emergency situations such as riots or disturbances with appropriate force measures.
• Inspected locks, window bars, doors, and security systems to support escape prevention.
• Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
• Inspected cells and conducted random searches of common areas.
• Performed head counts, checking cells for missing inmates.
• Implemented defensive tactics and physical restraints to maintain safety and security of facility.
• Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
• Informed inmates and visitors of rules, safety and security procedures and responsibilities.
• Detected potential threats and quickly defused conflicts.
• Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
• Facilitated communication between inmates and facility staff by assist with interpretation for spanish speaking inmates, including relaying requests and grievances.
• Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
• Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
• Maintained records of prisoners' identification and charges.
• Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
• Monitored video and call surveillance systems to observe prisoner activity throughout the correctional facility.
• Enforced resident behavior management protocols and drafted incident reports for infractions.
• Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
• Oversaw public areas and grounds to verify cleanliness and inmate safety.
• Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
• Applied non-violent response tools and physical restraint during problematic situations. Duties, accomplishments, and related skill𝘴.
• Demonstrated experience in maintaining security and managing inmate behavior within a correctional facility. Knowledge of correctional systems, protocols, and legal requirements pertaining to the custody and care of inmates.
• Ability to remain calm and make quick decisions in high-pressure or emergency situations. Skills in conflict resolution, de-escalation techniques, and interpersonal communication with diverse populations. . Training or certifications in areas such as crisis intervention, self-defense, and first aid/CPR.
• Engaged in dialogue with inmates to foster a respectful and less adversarial environment, which contributed to a more rehabilitative atmosphere. Maintained vigilant surveillance of inmate activities to prevent potential threats, achieving a interception of prohibited activities. .Supervise housing unit of over 200 inmates, enforcing institutional policies and procedures to ensure security and safety. Coordinated with mental health and health care professionals to provide tailored support to inmates, thus maintaining stable and secure unit operations. Demonstrated experience in maintaining security and managing inmate behavior within a correctional facility.
• Supervised inmate activities, including meals, recreation times, and work assignments.
• Supervised offender work assignments and evaluated performance for compliance with standard regulations.
• Instructed inmates in work assignments and explained tasks.
• Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Worked effectively in team environments to make the workplace more productive.
• Reported on quality of inmate work and violations committed by prisoners.
• Maintained clear and open communications with facility areas to support safe operations.
• Assisted in the processing of new inmates, including taking photographs, collecting personal information, and explaining facility rules.
• Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
• Participated in training sessions to stay current on best practices in corrections and emergency response.

Jhonson county. address1800 Ridgemar dr

City Cleburne

State province Texas

Country United States

Postal code76031

Salary$22.82 Per Hour

Average hours per week48

Supervisor Sgt Peoples

Supervisor phone+1 (817) 556-6024 . •Supervised inmates during day-to-day activities.

• Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility
• Maintained detailed logs of inmate behavior, incidents, and daily activities.
• Collaborated with outside agencies such as officers when necessary.
• Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
• Assist when commissary items and dispensed prescribed medication where distributed to prisoners.
• Conducted searches of inmates and visitors to prevent the smuggling of contraband.
• Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
• Searched prisoners and conducted shakedowns of cells for valuables and contraband.
• Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
• Issued clothing, tools and other authorized items to inmates.
• Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
• Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
• Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
• Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
• Conducted fire, safety and sanitation inspections.
• Responded to emergency situations such as riots or disturbances with appropriate force measures.
• Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
• Inspected locks, window bars, doors, and security systems to support escape prevention.
• Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
• Inspected cells and conducted random searches of common areas.
• Developed individualized treatment plans for each inmate based on assessments of their mental health needs.
• Performed head counts, checking cells for missing inmates.
• Implemented defensive tactics and physical restraints to maintain safety and security of facility.
• Instructed inmates on work detail and oversaw work-site transportation.
• Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
• Informed inmates and visitors of rules, safety and security procedures and responsibilities.
• Detected potential threats and quickly defused conflicts.
• Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
• Facilitated communication between inmates and facility staff, including relaying requests and grievances.
• Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
• Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
• Maintained records of prisoners' identification and charges.
• Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
• Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
• Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
• Enforced resident behavior management protocols and drafted incident reports for infractions.
• Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
• Oversaw public areas and grounds to verify cleanliness and inmate safety.
• Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
• Applied non-violent response tools and physical restraint during problematic situations.
• Served as liaison between families of inmates ensuring they were kept informed about their loved ones' progress in custody.
• Took prisoners into custody and escorted to locations within and outside facility.
• Inspected cells and other areas for contraband and safety hazards.
• Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
• Participated in the development and implementation of escape prevention plans and emergency evacuation procedures.
• Provided first response medical care in emergency situations until professional medical staff could take over.
• Enforced institutional policies and procedures to maintain order and security within the correctional facility.
• Supervised residents during meal distribution and intake, recreation time and work-site performance.
• Served meals and help dispensed medications to inmates.
• Supervised inmate activities, including meals, recreation times, and work assignments.
• Supervised offender work assignments and evaluated performance for compliance with standard regulations.
• Instructed inmates in work assignments and explained tasks.
• Counseled inmates and responded to legitimate questions, concerns and requests.
• Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
• Conducted headcounts to ensure that all inmates were accounted for.
• Operated security control systems to monitor entrances, exits, and movement within the facility.
• Guarded facility entrances to screen visitors.
• Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
• Coordinated with law enforcement and court personnel regarding inmate legal proceedings.
• Received property from incoming inmates, provided receipts and inspected items for contraband.
• Participated in training sessions to stay current on best practices in corrections and emergency response.
• Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
• Transported inmates to hospitals , and doctor appointments .
• Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
• Used appropriate means to discipline prisoners.
• Assisted in the processing of new inmates, including. interpreting for Spanish speaking inmates taking photographs, collecting personal information, and explaining facility rules.
• Maintained clear and open communications with facility areas to support safe operations.
• Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
• Worked effectively in team environments to make the workplace more productive.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making. •Provide supervision and instruction to 20-27 inmate workers assigned to duties of cook, butchers, bakers, dish workers, diets preparation workers, dish pot washers. In charge of raining inmate workers to gain all necessary knowledge in all phases of production, presentation, and sanitation of food items. In charge of receiving, storing, and issue of all food and non-food items including sanitation products . •Security operations such as key control, inmate accountability and conducts routine contraband searches throughout the work area. • Ensure cleaning and sanitation of all areas of the kitchen to meet required standards of food service distribution to include : Clean and sanitize surfaces, Wash utensils before and after preparing food, Store food correctly to prevent cross-contamination and keep food fresh, dispose of waste properly, dispose of food scraps and crumbs properly, •: Create a cleaning schedule to ensure that the kitchen is cleaned regularly and thoroughly. •Train employees by ensuring that all employees understand the importance of kitchen hygiene and how to maintain it. Use food-safe cleaning products and review the quality of the water used in the kitchen. •Food service worker duties included : Provide supervision and instruction to 20-27 inmate workers assigned to duties of cook, butchers, bakers, dish workers, diets preparation workers, dish pot washers. In charge of raining inmate workers to gain all necessary knowledge in all phases of production, presentation, and sanitation of food items. In charge of receiving, storing, and issue of all food and non-food items including sanitation products . Security operations such as key control, inmate accountability and conducts routine contraband searches throughout the work area. •Ensure cleaning and sanitation of all areas of the kitchen to meet required standards of food service distribution to include : Clean and sanitize surfaces, Wash utensils before and after preparing food, Store food correctly to prevent cross-contamination and keep food fresh, dispose of waste properly, dispose of food scraps and crumbs properly, Use a cleaning schedule: Create a cleaning schedule to ensure that the kitchen is cleaned regularly and thoroughly. Train employees by ensuring that all employees understand the importance of kitchen hygiene and how to maintain it.

• Sourced, qualified and conducted screening interviews with job candidates.
• Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
• Organized team-building activities for staff members in order to foster morale among employees.
• Informed job applicants of duties and responsibilities, compensation, and benefits.
• Selected qualified job applicants or referred to managers to make hiring recommendations.
• Provided guidance on policies and procedures related to employment laws and regulations.
• Reviewed resumes of applicants before forwarding them onto hiring managers for consideration.
• Analyzed employment-related data and prepared reports.
• Scheduled or conducted new employee orientations.
• Hired employees and processed hiring-related paperwork.
• Collaborated with other departments to ensure that operational objectives were met in a timely manner.
• Worked with department managers to assess needs.
• Analyzed data to determine potential areas of improvement in the organization's HR practices.
• Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
• Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
• Conferred with management to develop or implement personnel policies or procedures.
• Developed and implemented human resources strategies to support organizational goals.
• Established and maintained positive relationships with business leaders across all departments.
• Implemented strategies to promote diversity initiatives in the workplace.
• Advised senior management on best practices for recruiting talent from external sources.
• Conducted recruitment processes including job postings, interviewing, background checks, and onboarding new hires.
• Coordinated with payroll department to ensure accurate processing of salaries and benefits payments.
• Facilitated communication between employees at different levels within the organization.
• Interviewed job applicants to obtain information on work history, education or job skills.
• Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
• Achieved cost-savings by developing functional solutions to problems.
• Identified needs of customers promptly and efficiently.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Operated a variety of machinery and tools safely and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Assisted with customer requests and answered questions to improve satisfaction.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Completed day-to-day duties accurately and efficiently.
• Recognized by management for providing exceptional customer service.
• 
  
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Managed payroll and time and attendance systems.
• Handled the setup and validation of direct deposit instructions for employees.
• Developed and implemented procedures to ensure accurate entry of payroll data into the system.
• Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.
• Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
• Issued employees' paychecks and statements of earnings and deductions electronically.
• Coordinated with HR to ensure accurate employee data for payroll processing.
• 
  
• Managed multiple tasks simultaneously while meeting deadlines consistently.
• Responded to employee inquiries regarding payroll and timekeeping.
• Processed employee rehires, transfers, terminations and withholdings.
• Reconciled payroll accounts and resolved discrepancies in a timely manner.
• Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.
• Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.
• Implemented new payroll software, leading to a reduction in processing errors.
• Managed payroll processing for over XXX employees, ensuring accurate calculation of wages, bonuses, and deductions.
• Compiled statistics, statements and reports on pay and benefits to submit to department heads.
• Generated reports detailing hours worked by department, location, employee type as requested by management.
• Provided pay-related information to employees and managers on benefit plans, tax issues and collective bargaining provisions.
• Performed manual calculations for retroactive pay adjustments or special payments as required.
• Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
• Processed garnishments, child supports, and levies in accordance with federal and state laws.
• Coordinated the distribution of annual W-2 forms to employees.
• Verified past employment of candidate hires.
• Extracted information from payroll system and generated reports for various departments and vendors.
• Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
• Trained new employees on company timekeeping systems.
• Assisted with auditing processes related to payroll.
• Processed new employee paperwork and entered information into payroll system.
• Maintained and updated database for invoicing and accounting reconciliation.
• Processed and issued paychecks and earnings statements.
• Solved complex problems related to payroll processing quickly and efficiently.
• Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .
• Reviewed timesheets for accuracy and completeness prior to processing payroll.
• Ensured that all necessary taxes were withheld accurately from each employee's paycheck.
• Prepared and submitted payroll reports for review by senior management.
• 
  
• Recorded adjustments to previous pay-related errors.
• Prepared and balanced end-of-period reports and reconciled payroll issues.
• Supported payrolls, driving timely and accurate payment of employee wages.
• Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
• Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
• Tracked employee vacation, personal and sick leave earnings and use.
• Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
• Provided training to new payroll department staff on payroll systems and procedures.
• Coordinated with Human Resources staff on employee leaves of absence or termination paperwork.

• Advocated on behalf of clients in need of language assistance services.
• Identified and resolved conflicts in translation or interpretation of words or concepts.
• Offered language support services to travelers and expatriates, including interpretation during medical emergencies and legal issues.
• 
  
• Assisted non-profit organizations in communicating with Spanish-speaking communities during outreach and support initiatives.
• Upheld original emotion, tone, context and content of original messages.
• Provided Spanish-English interpretation services for medical appointments, court hearings, and other legal proceedings.
• Assisted with customer support services inbound calling for organizations.
• Participated in the development of bilingual educational content, ensuring language accuracy and cultural relevance.
• Collaborated with healthcare providers to ensure accurate interpretation of medical terminology.
• Supported law enforcement and legal professionals by providing interpretation during interviews, investigations, and court proceedings.
• Assisted in the adaptation of marketing materials for Spanish-speaking markets, ensuring cultural appropriateness and linguistic accuracy.
• Interpreted phone conversations between people who spoke different languages fluently.
• Coordinated with mental health professionals to offer interpretation services for therapy sessions involving Spanish-speaking clients.
• Facilitated communication in educational settings between Spanish-speaking parents and English-speaking teachers during conferences.
• Transcribed and translated audio recordings from Spanish to English for legal evidence and research purposes.
• Provided accurate and culturally relevant interpretation between Spanish and English during medical appointments for non-English speaking patients.
• Checked original sources or authors to confirm translations retained meaning and intent.
• Delivered consecutive interpretation at community events, public meetings, and workshops involving diverse audiences.
• Conducted language and cultural sensitivity training for corporations aiming to improve their services for Spanish-speaking markets.
• Adhered to ethical codes protecting information confidentiality.
• Compiled background information on content and context of translations for intended audience.
• Provided real-time interpretation services for emergency responders during incidents involving Spanish-speaking individuals.
• Supplied thorough, accurate and ethical interpreter services for individuals with limited English speaking skills.
• Promoted translation accuracy by referring to reference dictionaries, lexicons or computerized terminology banks.
• Facilitated communication between Spanish speaking individuals and English speaking organizations.
• Interpreted conference calls and other workplace communications in real-time.
• Maintained confidentiality of data during interpreting sessions due to sensitive nature of discussions.
• Enhanced accessibility of financial services for Spanish-speaking clients by interpreting during consultations and transactions.
• Supported human resources departments by facilitating bilingual interviews and training sessions for Spanish-speaking employees.
• Performed simultaneous translation during conferences and meetings held in both languages.
• Served as resource for staff on language assistance matters, utilizing telephonic and video interpreting equipment.
• Delivered real-time, accurate oral translations and interpretations for clients.
• Used electronic listening system to listen to speakers' statements, determine meanings and prepare translations.
• Provided guidance on cultural differences when communicating with people from diverse backgrounds.
• Conducted client interviews in Spanish to ensure a thorough understanding of their needs.
• Provided appropriate contextual information to increase clients understanding of translations.
• Compiled technical, legal or medical terminology and information used in translations.
• Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
• Recognized by management for providing exceptional customer service.
• Identified needs of customers promptly and efficiently.
• Completed day-to-day duties accurately and efficiently.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

• Applied basic insurance underwriting knowledge to evaluate and analyze information.
• Utilized CRM software to document customer interactions, feedback, and resolutions.
• Assisted customers with filing and tracking of insurance claims, ensuring timely resolution.
• Participated in team meetings and contributed to team goals and objectives.
• Retained strong medical terminology understanding in effort to better comprehend procedures.
• Collected payments, processed receipts and informed policyholders of outstanding balances.
• Assisted claimants, providers and clients with problems or questions regarding claims.
• Greeted customers and provided prompt, courteous service.
• Implemented strategies to cross-sell and upsell insurance products, enhancing customer value.
• Developed and maintained strong professional relationships with customers through exceptional service.
• Organized information by using spreadsheets, databases or word processing applications.
• Investigated discrepancies between actual charges and expected premiums.
• Drafted statements of loss to summarize payments, underlying policy coverages and damages.
• Examined claims, records and procedures to grant approval of coverage.
• Signed payment approvals accepted claims.
• Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
• Asked probing questions and offered solutions to resolve customer issues.
• Fostered strong relationships with current and prospective clients to maintain client retention.
• Handled modification and updating of policies.
• Assisted with resolving complex claims or billing disputes in a timely manner.
• Provided training and support to new customer service team members.
• Facilitated communication between customers and third-party service providers.
• Monitored insurance claims process, ensuring compliance with policy terms and conditions.
• Used insurance rate standards to calculate premiums, refunds, commissions and adjustments.
• Processed insurance policy changes and updates accurately and efficiently.
• Collaborated with colleagues from other departments to resolve escalated customer issues.
• Educated customers on new insurance products and services relevant to their needs.
• Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
• Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
• Precisely calculated refunds, premiums, and adjustments.
• Compiled and maintained accurate records of customer policies, transactions, and correspondence.
• Managed high-volume inbound and outbound calls to address customer inquiries and claims.
• Researched relevant policy information to answer customer questions.
• Navigated computer system to look up customer information and update policies.
• Assisted new policyholders with processing claims.
• Provided detailed explanations of insurance coverage and policy limitations to customers.
• Identified opportunities for process improvements based on customer feedback.
• Handled billing related activities focused on medical specialties.
• Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
• Developed strong relationships with clients by providing exceptional customer service.
• Prepared and reviewed insurance-claim forms and related documents for completeness.
• Processed claims for payment or forwarded to appropriate personnel for further investigation
• Generated reports based on client data to analyze trends in customer service needs.
• Responded promptly to emails and phone calls from customers seeking assistance.
• Processed new policy applications and updated existing policy documents.
• Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
• Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
• Conducted policy reviews and renewals, ensuring customer satisfaction and retention.
• Built trusted partnerships through open and interactive communication to earn positive customer feedback.
• Provided quotes on various types of insurance policies.
• Facilitated payment processing for premium payments and renewals.
• Resolved billing disputes and processed payments and refunds as required.
• Coordinated with insurance agents and underwriters to facilitate policy adjustments.
• Addressed and escalated complex customer issues to management, when necessary.
• Conducted follow-up calls to ensure satisfactory resolution of customer issues.
• Conducted customer satisfaction surveys to identify areas for service improvement.
• Checked documentation for appropriate coding, catching errors and making revisions.
• Advised customers on available coverage options that best fit their individual needs.
• Attended training and educational seminars to enhance knowledge and credentials.
• Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
• Verified accuracy of customer data entered into the system.
• Maintained accurate records of customer interactions and transactions.
• Collaborated with fellow team members to manage large volume of claims.
• Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Utilized various software and tools to streamline processes and optimize performance.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility
• Supervised inmates during day-to-day activities.
• Maintained detailed logs of inmate behavior, incidents, and daily activities.
• Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
• Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
• Distributed commissary items and. assist with dispensed prescribed medication to prisoners.
• Conducted searches of inmates and visitors to prevent the smuggling of contraband.
• Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
• Searched prisoners and conducted shakedowns of cells for valuables and contraband.
• Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
• Issued clothing, tools and other authorized items to inmates.
• Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
• Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
• Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
• Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
• Conducted fire, safety and sanitation inspections.
• Responded to emergency situations such as riots or disturbances with appropriate force measures.
• Inspected locks, window bars, doors, and security systems to support escape prevention.
• Inspected cells and conducted random searches of common areas.
• Performed head counts, checking cells for missing inmates.
• Implemented defensive tactics and physical restraints to maintain safety and security of facility.
• Instructed inmates on work detail and oversaw work-site transportation.
• Informed inmates and visitors of rules, safety and security procedures and responsibilities.
• Detected potential threats and quickly defused conflicts.
• Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
• Facilitated communication between inmates and facility staff, including relaying requests and grievances.
• Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
• Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
• Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
• Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
• Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
• Enforced resident behavior management protocols and drafted incident reports for infractions.
• Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
• Oversaw public areas and grounds to verify cleanliness and inmate safety.
• Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
• Applied non-violent response tools and physical restraint during problematic situations.
• Served as liaison between families of inmates ensuring they were kept informed about their loved ones' progress in custody.
• Inspected cells and other areas for contraband and safety hazards.
• Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
• Participated in the development and implementation of escape prevention plans and emergency evacuation procedures.
• Provided first response medical care in emergency situations until professional medical staff could take over.
• Enforced institutional policies and procedures to maintain order and security within the correctional facility.
• Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
• Supervised residents during meal distribution and intake, recreation time and work-site performance.
• Served meals and dispensed medications to inmates.
• Supervised inmate activities, including meals, recreation times, and work assignments.
• Supervised offender work assignments and evaluated performance for compliance with standard regulations.
• Instructed inmates in work assignments and explained tasks.
• Counseled inmates and responded to legitimate questions, concerns and requests.
• Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
• Conducted headcounts to ensure that all inmates were accounted for.
• Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
• Coordinated with law enforcement and court personnel regarding inmate transportation and legal proceedings.
• Participated in training sessions to stay current on best practices in corrections and emergency response.
• Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
• Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
• Used appropriate means to discipline prisoners.
• Maintained clear and open communications with facility areas to support safe operations.
• Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
• Reported on quality of inmate work and violations committed by prisoners.
• Worked effectively in team environments to make the workplace more productive.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

• Maintained safe food handling practices to prevent germ spread.
• Adhered to safety procedures when handling sharp objects or hazardous materials.
• Oversaw inventory in buffet and reported replacement needs to kitchen management.
• Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
• Monitored inventory levels of food items used during meal services.
• Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
• Gathered ingredients and cleaned and cut food items to prep recipes.
• Refilled condiments, napkins and server workstations.
• Monitored temperatures of prepared food and cold-storage areas.
• Maintained order and cleanliness of work areas to conform with health codes.
• Monitored food temperatures to ensure safety and quality standards were met.
• Performed variety of duties related to food service.
• Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
• Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
• Stored perishable food items in freezer or refrigerator to protect from spoilage.
• Packaged and bagged cooked food and prepared items.
• Assisted with unloading deliveries from suppliers into storage areas.
• Ensured that all foods were prepared according to health department regulations.
• Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
• Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
• Prepared variety of foods according to exact instructions and recipe specifications.
• Set up, restocked and cleaned dining areas.
• Assisted with inventory management and restocking supplies as needed.
• Made meals in accordance with company standards and requirements.
• Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Performed opening and closing duties such as setting up workstations with necessary supplies.
• Prepared beverages such as coffee, tea, soda.
• Assembled and served meals according to specific corrections requirements.
• Followed recipes and customer requests to prepare meals.
• Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
• Operated dishwashing machines safely and efficiently.
• Acquired new skills to support team and further accommodate customer needs.
• Assisted in the preparation of food items according to recipes and instructions.
• Complied with company service standards and adhered to inventory and cash control procedures.
• Delivered food orders promptly and accurately to guests tables.
• Followed staff performance and service standards to deliver consistent and positive customer experiences.
• Stocked supplies such as food, dishes, utensils, and cleaning materials.
• Maintained clean and orderly appearance throughout kitchen and dining area.
• Prepared workstations with ingredients and tools to increase efficiency.
• Collaborated with team to deliver timely service of items.
• Received food orders from individuals and explained offerings.
• Performed opening and closing duties as assigned by management.
• Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
• Monitored inventory to keep adequate stock of food items and supplies.
• Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
• Followed food safety regulations pertaining to sanitation, food handling and storage.
• Cleaned kitchen areas, equipment and utensils.
• Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
• Coordinated with suppliers to ensure timely delivery of fresh ingredients.
• Operated cash register to process cash, check, and credit card transactions.
• Rotated inventory to reduce waste and optimize freshness.
• Properly stored all leftover food items after each shift.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Maintained updated knowledge through continuing education and advanced training.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
• Recognized by management for providing exceptional customer service.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Managed household errands and other essential duties.
• Updated and maintained databases with current information.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Supervised inmates during day-to-day activities.
• Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
• Maintained detailed logs of inmate behavior, incidents, and daily activities.
• Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
• Conducted searches of inmates to prevent the smuggling of contraband.
• Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
• Issued clothing, tools and other authorized items to inmates.
• Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
• Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
• Conducted fire, safety and sanitation inspections.
• Responded to emergency situations such as riots or disturbances with appropriate force measures.

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• Inspected locks, window bars, doors, and security systems to support escape prevention.
• Inspected and conducted random searches of common areas.
• Performed head counts, checking for missing inmates.
• Instructed inmates on work details.
• Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
• Informed inmates of rules, safety and security procedures and responsibilities.
• Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
• Facilitated communication between inmates and facility staff, including relaying requests and grievances.
• Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
• Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
• Maintained records of prisoners' identification and charges.
• Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
• Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
• Oversaw public areas and grounds to verify cleanliness and inmate safety.
• Applied non-violent response tools and physical restraint during problematic situations.
• Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
• Provided first response medical care in emergency situations until professional medical staff could take over.
• Enforced institutional policies and procedures to maintain order and security within the correctional facility.
• Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
• Supervised residents during meal distribution and work-site performance.
• Served meals toinmates.
• Supervised offender work assignments and evaluated performance for compliance with standard regulations.
• Instructed inmates in work assignments and explained tasks.

• Worked closely with management team on projects related to improving operational efficiency in the warehouse.
• Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
• Participated in monthly meetings with management staff to discuss performance metrics related to order fulfillment activities.
• Organized and distributed merchandise to designated areas within the warehouse.
• Unloaded freight from trucks with a pallet jack or forklift as needed.
• Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
• Folded letters, circulars or other documents and inserted into envelopes for distribution.
• Ensured that all safety regulations were followed while operating machinery in the warehouse.
• Monitored and maintained accurate records of all outbound shipments using shipping software systems.
• Maintained cleanliness of warehouse area, including sweeping floors and removing trash.
• Used vendor knowledge to determine shipping procedures, routes and rates.
• Processed returns quickly and efficiently by inspecting returned items for damage before placing them back into stock.
• Executed cycle counts on a regular basis to maintain accuracy of inventory levels.
• Compared shipping routes or methods to determine least environmental impact.
• Loaded pallets onto trailers for delivery to customers' locations.
• Collaborated with other departments such as customer service, sales, and accounting teams to resolve issues related to order fulfillment processes.
• Kept up-to-date records of all transactions occurring within the facility such as receiving documents, picking tickets, invoices.
• Assisted with loading and unloading containers as needed during peak season periods.
• Tracked merchandise movements using RF scanners.
• Prepared secure and well-organized shipping boxes, pallets and crates.
• Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
• Determined shipping methods, routes or rates for materials to be shipped.
• Verified stock levels and identified discrepancies in inventory counts.
• Performed quality control checks on all outgoing packages to ensure proper packaging standards were met.
• Reported any defective products or damaged items to supervisors.
• Inspected and recorded incoming and outgoing orders for count, damage and dates.
• Managed customer orders by selecting appropriate products from inventory for shipment.
• Tracked all orders throughout the distribution process using tracking numbers provided by carriers.
• Evaluated existing systems regularly to identify opportunities for improvement.
• Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
• Provided assistance in training new employees on job duties associated with order fulfillment processes.
• Compared and verified identifying information of outgoing shipments.
• Computed shipping, storage or demurrage charges using computer or price list.
• Packed, sealed or affixed postage to prepare materials for shipping.
• Weighed mail to determine correct postage.
• Assessed stock quality and accuracy against paperwork.
• Prepared product labels according to company guidelines for easy identification when shipping goods out of the facility.
• Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
• Recorded shipment data for reporting, accounting or recordkeeping purposes.
• Made frequent adjustments to work plans to accommodate changing priorities.
• Received, inspected, and recorded incoming shipments of materials and supplies.
• Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
• Prepared work orders, bills of lading or shipping orders to route materials.
• Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
• Traced missing material and shipments through vendor and customer communications.
• Facilitated cross-functional collaboration between departments within the organization.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
• Provided excellent service and attention to customers when sending emails or through phone conversations.
• Operated equipment and machinery according to safety guidelines.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Managed household errands and other essential duties.
• Worked effectively in team environments to make the workplace more productive.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Assisted with customer requests and answered questions to improve satisfaction.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Updated and maintained databases with current information.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Recognized by management for providing exceptional customer service.
• Achieved cost-savings by developing functional solutions to problems.
• Completed day-to-day duties accurately and efficiently.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided accurate information about products and services to customers.
• Developed positive relationships with customers through friendly interactions.
• Answered customer inquiries via phone.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Recommended improvements in products, service and billing methods to management to prevent future problems.
• Prepared and evaluated CRM reports to identify problems and areas for improvement.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.
• Updated system with order specifics and customer details, preferences, and billing information.
• Contacted customers about potential service upgrades, new services and account changes.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Provided exceptional customer service to ensure customer satisfaction.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Surpassed sales goals through implementation of successful marketing strategies.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Determined accurate prices for customer services, consistently searching for deals and best prices.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Conducted regular follow-up calls with customers after resolving their issues.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Took special orders in person and over telephone, generating additional revenue every month.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Developed strong relationships with customers by providing personalized assistance and support.
• Excelled in exceeding daily credit card application goals.
• Used approved scripts to de-escalate angry customers during telephone interactions.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Collected deposits or payments and arranged for billing.
• Implemented innovative methods for streamlining the customer service process.
• Resolved customer complaints promptly and efficiently.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Identified opportunities for upselling additional products or services based on customer needs.
• Maintained a high level of professionalism when dealing with difficult customers.
• Promoted available products and services to customers during service, account management and order calls.
• Strengthened customer retention by offering discount options.
• Prevented key account losses by researching discrepancies and correcting problems.
• Supported sales team members to drive growth and development.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Provided top quality control and eliminated downtime to maximize revenue.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Liaised between customers and retail buyers to expedite orders and meet customer demands.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Assisted customers with price checks.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Collaborated with sales team members to stay current on inventory levels and resolve item issues.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Updated databases with new and modified customer data.
• Monitored customer satisfaction levels through surveys and feedback forms.
• Achieved cost-savings by developing functional solutions to problems.
• Conducted testing of software and systems to ensure quality and reliability.
• Identified needs of customers promptly and efficiently.
• Managed household errands and other essential duties.
• Operated equipment and machinery according to safety guidelines.
• Provided excellent service and attention to customers through phone conversations.
• Maintained updated knowledge through continuing education and advanced training.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Updated and maintained databases with current information.
• Worked effectively in team environments to make the workplace more productive.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked with cross-functional teams to achieve goals.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Operated a variety of machinery and tools safely and efficiently.

• Advocated on behalf of clients in need of language assistance services.
• Identified and resolved conflicts in translation or interpretation of words or concepts.
• Offered language support services to travelers and expatriates, including interpretation during medical emergencies and legal issues.
• Assisted non-profit organizations in communicating with Spanish-speaking communities during outreach and support initiatives.
• Upheld original emotion, tone, context and content of original messages.
• Provided Spanish-English interpretation services for medical appointments, court hearings, and other legal proceedings.
• Assisted with customer support services by inbound calling for organizations.
• Participated in the development of bilingual educational content, ensuring language accuracy and cultural relevance.
• Collaborated with healthcare providers to ensure accurate interpretation of medical terminology.
• Supported law enforcement and legal professionals by providing interpretation during interviews, investigations, and court proceedings.
• Interpreted phone conversations between people who spoke different languages fluently.
• Coordinated with mental health professionals to offer interpretation services for therapy sessions involving Spanish-speaking clients.
• Facilitated communication in educational settings between Spanish-speaking parents and English-speaking teachers during conferences.
• Transcribed and translated audio recordings from Spanish to English for legal evidence and research purposes.
• Provided accurate and culturally relevant interpretation between Spanish and English during medical appointments for non-English speaking patients.
• Delivered consecutive interpretation at community events, public meetings, and workshops involving diverse audiences.
• Adhered to ethical codes protecting information confidentiality.
• Compiled background information on content and context of translations for intended audience.
• Provided real-time interpretation services for emergency responders during incidents involving Spanish-speaking individuals.
• Sat in on meetings to provide members with oral translations of conversations and information.
• Supplied thorough, accurate and ethical interpreter services for individuals with limited English speaking skills.
• Facilitated communication between Spanish speaking individuals and English speaking organizations.
• Interpreted conference calls and other workplace communications in real-time.
• Maintained confidentiality of data during interpreting sessions due to sensitive nature of discussions.
• Enhanced accessibility of financial services for Spanish-speaking clients by interpreting during consultations and transactions.
• Supported human resources departments by facilitating bilingual interviews and training sessions for Spanish-speaking employees.
• Performed simultaneous translation during conferences and meetings held in both languages.
• Served as resource for staff on language assistance matters, utilizing telephonic and video interpreting equipment.
• Delivered real-time, accurate oral translations and interpretations for clients.
• Used electronic listening system to listen to speakers' statements, determine meanings and prepare translations.
• Provided appropriate contextual information to increase clients understanding of translations.
• Offered simultaneous interpretation services at international conferences, ensuring seamless communication between speakers and attendees.
• Assisted with customer requests and answered questions to improve satisfaction.
• Recognized by management for providing exceptional customer service.
• Identified needs of customers promptly and efficiently.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Managed household errands and other essential duties.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

• Assisted in the preparation of food items according to recipes and instructions.
• Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
• Acquired new skills to support team and further accommodate customer needs.
• Assisted with unloading deliveries from suppliers into storage areas.
• Performed opening and closing duties such as setting up workstations with necessary supplies.
• Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
• Ensured all dishes were presented attractively before serving to customers.
• Followed recipes and customer requests to prepare meals.
• Complied with company service standards and adhered to inventory and cash control procedures.
• Rotated inventory to reduce waste and optimize freshness.
• Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
• Served meals to customers in a friendly and courteous manner.
• Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
• Received food orders from individuals and explained offerings.
• Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
• Cleaned kitchen areas, equipment and utensils.
• Performed variety of duties related to food service.
• Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
• Maintained accurate records of sales transactions for end-of-day reports.
• Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
• Gathered ingredients and cleaned and cut food items to prep recipes.
• Set up, restocked and cleaned dining areas.
• Prepared variety of foods according to exact instructions and recipe specifications.
• Stocked supplies such as food, dishes, utensils, and cleaning materials.
• Followed staff performance and service standards to deliver consistent and positive customer experiences.
• Assembled and served meals according to specific guest requirements.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Directed patrons to restrooms and other amenities within facility.
• Properly stored all leftover food items after each shift.
• Assisted with inventory management and restocking supplies as needed.
• Maintained professional demeanor during interactions with customers and co-workers.
• Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
• Followed established cash handling procedures when collecting payment from customers.
• Operated dishwashing machines safely and efficiently.
• Coordinated with suppliers to ensure timely delivery of fresh ingredients.
• Packaged and bagged cooked food and prepared items.
• Maintained clean and orderly appearance throughout kitchen and dining area.
• Operated cash register to process cash, check, and credit card transactions.
• Organized take-out orders for customers who requested them.
• Responded promptly to customer inquiries regarding menu items or special requests.
• Monitored food temperatures to ensure safety and quality standards were met.
• Collaborated with team to deliver timely service of items.
• Adhered to safety procedures when handling sharp objects or hazardous materials.
• Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
• Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
• Performed opening and closing duties as assigned by management.
• Made meals in accordance with company standards and requirements.
• Followed food safety regulations pertaining to sanitation, food handling and storage.
• Maintained safe food handling practices to prevent germ spread.
• Prepared workstations with ingredients and tools to increase efficiency.
• Ensured that all foods were prepared according to health department regulations.
• Stored perishable food items in freezer or refrigerator to protect from spoilage.
• Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
• Oversaw inventory in buffet and reported replacement needs to kitchen management.
• Welcomed and thanked guests to demonstrate appreciation for patronage.
• Refilled condiments, napkins and server workstations.
• Monitored temperatures of prepared food and cold-storage areas.
• Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
• Greeted customers upon arrival in the dining area.
• Replenished condiments at customer tables as needed.
• Maintained order and cleanliness of work areas to conform with health codes.
• Prepared beverages such as coffee, tea, soda.
• Monitored inventory to keep adequate stock of food items and supplies.
• Monitored inventory levels of food items used during meal services.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Maintained updated knowledge through continuing education and advanced training.
• Identified needs of customers promptly and efficiently.
• Operated equipment and machinery according to safety guidelines.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Assisted with customer requests and answered questions to improve satisfaction.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Recognized by management for providing exceptional customer service.
• Operated a variety of machinery and tools safely and efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. •Assist with meal applications. •Interpret to parent's who needed assistance on the meal application or payment .

• Stayed attentive to server availability and table turnover to quickly seat guests.
• Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
• Assisted staff by serving food and beverages or bussing tables.
• Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
• Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
• Spoke with patrons to make conversation, answer questions or to respond to complaints.
• Greeted guests warmly upon arrival, seating them promptly.
• Created an enjoyable atmosphere by engaging in friendly conversation with guests.
• Greeted customers and provided them with menus.
• Accepted payments from guests for dine-in and take-out foods.
• Directed patrons to lounges and waiting areas.
• Answered telephone to provide dining information and take reservations.
• Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
• Managed guest expectations by relaying information regarding hours, wait times and specials.
• Maintained a clean and organized dining area.
• Accommodated guests with children and special needs to promote comfortable dining experience.
• Greeted guests and gathered information to seat groups or place on waitlist.
• Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
• Built positive relationships with other front-of-house and kitchen staff.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
• Helped restaurant staff set up small and large events to coordinate smooth execution.
• Communicated clearly with kitchen staff regarding customer orders.
• Took reservations from patrons by phone or online.
• Greeted guests upon arrival and escorted them to their tables.
• Monitored dining area to assess server capacity and estimate wait times.
• Collected reservation information and communicated updates to guests via mobile device or in-person.
• Verified reservations and wait times with customers.
• Ensured compliance with health and safety regulations at all times.
• Stocked server areas with supplies before, during and after shifts.
• Performed light cleaning duties, such as wiping down tables or sweeping floors.
• Inspected dining and serving areas for cleanliness and proper setup.
• Informed patrons of specialties and features.
• Checked dining and serving areas to verify proper cleanliness and readiness for guests.
• Took beverage orders and served drinks during peak meal times.
• Handled cash payments and reconciled daily transactions accurately.
• Coordinated dining room staff workflow to foster prompt and courteous service.
• Assisted in preparing the restaurant for opening and closing shifts.
• Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
• Supervised activities of dining room staff to maintain service levels and support guest needs.
• Assisted servers in bussing tables when needed during busy periods.
• Tracked seated guests and available seating using computer-based and mobile reservation software.
• Received and recorded patrons' dining reservations.
• Demonstrated strong interpersonal skills when interacting with customers.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Assigned patrons to suitable tables according to server rotation.
• Resolved any customer complaints or issues quickly and professionally.
• Resolved customer service and food-related issues to maintain guest satisfaction.
• Checked identification of customers prior to serving alcoholic beverages.
• Accurately recorded customer information into reservation system.
• Monitored customer satisfaction levels throughout their meal experience.
• Helped service staff handle demand by distributing food and beverages.
• Answered phones promptly to record and confirm reservations.
• Performed regular restroom checks to restock supplies and handle minor cleaning.
• Escorted guests to seating area, furnished menus and highlighted daily specials.
• Provided excellent customer service by addressing customer needs promptly.
• Informed patrons of establishment specials and promotions.
• Distributed menus to guests, led to tables and gave initial information about service staff or specials.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
• Developed long-term relationships with customers to increase opportunities for repeat business.
• Greeted incoming guests to escort to assigned dining area and present menus.
• Provided menus to customers and answered questions regarding menu items.
• Communicated with servers about new tables, changes in food availability and customer comments.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
• Monitored dining room activity to ensure compliance with health regulations.
• Managed the waiting list, ensuring that all parties were seated in a timely manner.
• Greeted customers, answered questions and recommended specials to increase profits.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
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• Exceeded customer satisfaction by finding creative solutions to problems.
• Completed day-to-day duties accurately and efficiently.
• Checked food before serving it to customers.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Trained new employees to perform duties.
• Followed health safety guidelines when preparing and serving food products.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Upheld high standards of sanitation in accordance with health department regulations.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Prepared checks, itemizing total meal costs and taxes.
• Prepared drinks according to standard recipes.
• Provided excellent customer service to ensure satisfaction.
• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
• Took reservations and to-go orders to streamline process for both customer and restaurant.
• Promoted desserts, appetizers, and specialty drinks to optimize sales.
• Set up tables in between patrons to reduce wait times.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Stayed informed about daily specials, new menu items, promotions.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Addressed complaints to kitchen staff and served replacement items.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
• Assisted in preparing salads, appetizers and desserts to speed up food service.
• Delivered food orders promptly and courteously.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Explained menu items, describing ingredients and cooking methods upon request.
• Garnished dishes and beverages to serve visually appealing menu items.
• Assisted in training new servers.
• Served food and beverages to patrons and confirmed complete orders.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.