Summary
Overview
Work History
Skills
Languages
Timeline
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PERLA MELENDEZ

Miramar,FL

Summary

Detail-oriented, motivated and hardworking Patient Access Registrar who is dedicated to seek and apply solid organizational and communication skills in medical or healthcare setting where team work and patient service is number one priority.

Overview

7
7
years of professional experience

Work History

Registrar

Nicklaus Children Hospital
06.2021 - Current
  • Greets patients and families in person or on the telephone displaying excellent customer skills and responds to questions and/or problem.
  • Interviews patients and families to obtain demographic, third party payer information, financial/medical information, identification to schedule, and pre-register or register patient.
  • Increased patient trust by maintaining strict confidentiality of personal health information as per HIPAA guidelines.
  • Notifies patient/family of deductibles, co-payments, and/or deposits required.
  • Verifies third party payer information via the web or telephone and seeks appropriate authorization and/or referral for physician and hospital services.
  • Documents all activity as appropriate in the collection notes in the computer system.
  • Train all staff on front desk procedures and policies.

FRONT DESK COORDINATOR

FLORIDA FOOT AND ANKLE, UNIVERSITY OF MIAMI HOSPITAL
01.2018 - 12.2020
  • Scheduled appointments in computer system.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Verified patient demographic information, update or change any information.
  • Trained all staff on front desk procedures and policies.
  • Collect all copays/ deductibles.

FRONT DESK

ILLUMINA MEDICAL CENTER
01.2017 - 01.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
  • Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Skills

  • - Ability to work under pressure and react effectively to emergency situation
  • - Working knowledge of HIPPA regulations
  • - Multi-Tasking
  • - Flexibility
  • - Time Management
  • - Computer Literacy
  • - Excellent Communication
  • - Phone and Email Etiquette

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Registrar

Nicklaus Children Hospital
06.2021 - Current

FRONT DESK COORDINATOR

FLORIDA FOOT AND ANKLE, UNIVERSITY OF MIAMI HOSPITAL
01.2018 - 12.2020

FRONT DESK

ILLUMINA MEDICAL CENTER
01.2017 - 01.2018

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PERLA MELENDEZ