Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Perla Mendez

Santa Clarita ,CA

Summary

Motivated and detail-oriented professional with extensive experience in customer service, dispatch coordination, and administrative support. Skilled in managing high call volumes, resolving conflicts efficiently, and maintaining organized, data-driven operations. Proven ability to communicate clearly, make sound decisions under pressure, and collaborate effectively within team environments. Proficient in Microsoft Office, data entry, and dispatching procedures, with strong time management and problem-solving abilities. Dedicated to providing exceptional service, and ensuring smooth, efficient operations in fast-paced settings.

Overview

5
5
years of professional experience

Work History

Dispatcher

United towing
Los Angeles, California
12.2022 - 09.2025
  • Coordinated timely responses to towing requests from clients and law enforcement.
  • Managed dispatch software to track vehicle locations and optimize routes.
  • Answered incoming calls and addressed customer inquiries effectively.

Customer Service Representative

American vision windows
04.2021 - 12.2022
  • Answered incoming calls and addressed customer inquiries effectively.
  • Documented customer interactions in the company database accurately.
  • Collaborated with team members to improve customer service processes.

Customer Service Representative

Walmart
Santa Clarita
04.2020 - 10.2020
  • Handled complaints and resolved issues to maintain customer satisfaction.
  • Collaborated with team members to improve service delivery processes.
  • Maintained a clean and organized workspace to enhance service efficiency.

Education

Some College (No Degree) - Real State

College of The Canyons
Valencia, CA
09-2025

High School Diploma -

Hart High School
Newhall, CA
04-2024

Some College (No Degree) - Esthetics

Newberry School of Beauty
Granada Hills, CA

Skills

  • Customer service
  • Conflict resolution
  • Time management
  • Dispatch coordination
  • Communication skills
  • Organizational skills
  • Data entry
  • Problem solving
  • Decision-making
  • Schedule management
  • Team collaboration
  • Active listening
  • Dispatching procedures
  • Call handling
  • Data management
  • Microsoft office

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Dispatcher

United towing
12.2022 - 09.2025

Customer Service Representative

American vision windows
04.2021 - 12.2022

Customer Service Representative

Walmart
04.2020 - 10.2020

Some College (No Degree) - Real State

College of The Canyons

High School Diploma -

Hart High School

Some College (No Degree) - Esthetics

Newberry School of Beauty