Perla Nava
Phoenix,AZ
Summary
Self-motivated professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly and committed to reaching business goals.
Overview
8
8
years of professional experience
Work History
Bank Teller
BMO Bank of Montreal
Ketchum , ID
05.2024 - 10.2024
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Performed cash handling duties including counting currency, coins and checks.
Cashier/Barista
4 Roots Cafe
Ketchum, ID
10.2023 - 05.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Server
Koto Brewing Co
Twin Falls, ID
02.2021 - 09.2023
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Server
OKI Teppanyaki and Sushi
Twin Falls, ID
02.2020 - 02.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
Cashier
McAilsters Deli
Twin Falls, ID
02.2018 - 01.2020
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
Customer Service Representative
C3 Customer Contact Channels
Twin Falls, ID
02.2017 - 02.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Silver Creek High School
Hailey, ID06-2016
Skills
- Currency packaging
- Financial software
- Deposit and withdrawal management
- Data inputting
- Cash counting
- Account updating
- Time management proficiency
- Upselling skills
- Bilingual
- Reliable
- Fast learner
- Team Worker
- Positive and professional
- Daily specials memorization
- Customer service skills
- Great communication skills
- Outgoing
- Easy going
Timeline
Bank Teller
BMO Bank of Montreal
05.2024 - 10.2024
Cashier/Barista
4 Roots Cafe
10.2023 - 05.2024
Server
Koto Brewing Co
02.2021 - 09.2023
Server
OKI Teppanyaki and Sushi
02.2020 - 02.2021
Cashier
McAilsters Deli
02.2018 - 01.2020
Customer Service Representative
C3 Customer Contact Channels
02.2017 - 02.2018
High School Diploma -
Silver Creek High School
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