Perla Ochoa
Walla Walla,WA
Summary
Organized and detail-oriented professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to help and support colleagues in the workplace. Responsible, punctual, and productive with little to no supervision needed.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Valley Residential Services
10.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Bank Teller
Express Employment Professionals
06.2019 - 02.2020
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Customer Service Representative
Sykes Enterprises, Incorporated
05.2008 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Applied Science - Early Childhood Education
Walla Walla Community College
Walla Walla, WA06.2023
Skills
- Active Listening
- Attention to Detail
- Computer Literacy
- Communication Skills
- Time Management
- Bilingual
Timeline
Administrative Assistant
Valley Residential Services
10.2022 - Current
Bank Teller
Express Employment Professionals
06.2019 - 02.2020
Customer Service Representative
Sykes Enterprises, Incorporated
05.2008 - 12.2018
Associate of Applied Science - Early Childhood Education
Walla Walla Community College
Similar Profiles
Crystal ElginCrystal Elgin
Visit Supervisor at Valley Residential ServicesVisit Supervisor at Valley Residential Services
Jenna BookJenna Book
DSP at Blanchard Valley Residential Services Inc.DSP at Blanchard Valley Residential Services Inc.
Philex KibiiPhilex Kibii
BHT at Great Valley Residential HomesBHT at Great Valley Residential Homes