Perla Pittet
Las Vegas,NV
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful hotel setting.
Ambitious Dispatcher with experience finding the most effective routes for drivers. Highly communicative offering great writing and administrative skills. Pursuing a new Dispatcher role with Top Gun Auto Transportation.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Front Desk Agent
SAHARA Las Vegas
Las Vegas, NV
12.2018 - 03.2020
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Assisted at front desk when and handled purchases at gift shop.
- Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Collected room deposits, fees and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Dispatcher
Top Gun Tansportations
Las Vegas, NV
03.2015 - 11.2018
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Ordered supplies and allocated resources to personnel based on need.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation and assigned personnel.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Monitored flow of paperwork and directed information to appropriate departments.
- Assessed regulatory and operational risks for escalation to management.
- Coordinated repairs to vehicles to maintain fleet operations.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Provided safety training and development services for new and existing drivers.
- Communicated with employees to assign projects and determine which trucks and trailers will be used with each load.
Education
High School Diploma -
Rancho High School
Las Vegas, NV 05.2001 -
Skills
Problem-solving skills
Timeline
Front Desk Agent
SAHARA Las Vegas
12.2018 - 03.2020
Dispatcher
Top Gun Tansportations
03.2015 - 11.2018
High School Diploma -
Rancho High School
05.2001 -
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