Deliver quality service when connecting with AMC guests by resolving questions, issues and/or concerns.
Train new theater crew.
Support theater crew by optimizing placement for each job function on a round-by-round basis.
Assist with assigning jobs within an assigned area.
Support opening & closing duties.
Stock beverage, condiment and hot food areas.
Prepare and serve food.
Assist with stock room organization, voids, refunds and seat blocking.
Assist with marketing change of posters, standees and handouts.
Crew Member
AMC Theatres
05.2022 - 04.2023
Exhibited excellent guest service skills.
Worked effectively with supervisors and co-workers.
Greeted guests, tore and scanned tickets, checked IDs, directed guests and answered guest questions.
Demonstrated consistent and effective sales techniques by meeting expectations for loyalty card sales, suggestive selling, upselling, merchandising, and sampling.
Completed transactions, identified guest's request and operated point-of-sale terminals.
Cleaned and maintained the exterior and interior areas of the theatre.
Performed nightly custodial duties as necessary such as vacuuming, mopping, seat-cleaning, sanitizing and restroom fixtures.
Controlled access to the theatre.
Performed daily stocking and maintenance duties.
Crew Member
Michoacana Ice Cream
09.2021 - 12.2021
Took orders, prepared meals, and collected payments.
Collaborated with team members to complete orders.
Cleaned and maintained all areas.
Became familiar with products to answer questions and make suggestions.
Packaged menu items into bags or trays and placed drink orders into carriers.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Completed costumer's orders that included desserts, drinks and food items.
Pre-prepared ingredients by washing, peeling, cutting, and measuring.