Overview
Work History
Education
Skills
Awards
Timeline
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Perla Quinones Estrada

Berwyn,IL

Overview

2
2
years of professional experience

Work History

Crew Leader

AMC Theatres
04.2023 - Current
  • Deliver quality service when connecting with AMC guests by resolving questions, issues and/or concerns.
  • Train new theater crew.
  • Support theater crew by optimizing placement for each job function on a round-by-round basis.
  • Assist with assigning jobs within an assigned area.
  • Support opening & closing duties.
  • Stock beverage, condiment and hot food areas.
  • Prepare and serve food.
  • Assist with stock room organization, voids, refunds and seat blocking.
  • Assist with marketing change of posters, standees and handouts.

Crew Member

AMC Theatres
05.2022 - 04.2023
  • Exhibited excellent guest service skills.
  • Worked effectively with supervisors and co-workers.
  • Greeted guests, tore and scanned tickets, checked IDs, directed guests and answered guest questions.
  • Demonstrated consistent and effective sales techniques by meeting expectations for loyalty card sales, suggestive selling, upselling, merchandising, and sampling.
  • Completed transactions, identified guest's request and operated point-of-sale terminals.
  • Cleaned and maintained the exterior and interior areas of the theatre.
  • Performed nightly custodial duties as necessary such as vacuuming, mopping, seat-cleaning, sanitizing and restroom fixtures.
  • Controlled access to the theatre.
  • Performed daily stocking and maintenance duties.

Crew Member

Michoacana Ice Cream
09.2021 - 12.2021
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas.
  • Became familiar with products to answer questions and make suggestions.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Completed costumer's orders that included desserts, drinks and food items.
  • Pre-prepared ingredients by washing, peeling, cutting, and measuring.

Education

Associate of Science -

Morton College
08.2025

GED -

Morton College
07.2023

ESL Classes -

Morton College
12.2022

High School Diploma -

Centro Bachillerato Tecnologico Agropecuario #173
Durango, Mx
07.2020

Skills

  • Bilingual: English/Spanish
  • Multitasking and Organization
  • Problem solving
  • Station Preparation
  • Task Delegation
  • POS Transactions
  • Team Contribution
  • Active Listening
  • Working in fast paced environments

Awards

AMC's employee of the month; 11/22.

Timeline

Crew Leader

AMC Theatres
04.2023 - Current

Crew Member

AMC Theatres
05.2022 - 04.2023

Crew Member

Michoacana Ice Cream
09.2021 - 12.2021

Associate of Science -

Morton College

GED -

Morton College

ESL Classes -

Morton College

High School Diploma -

Centro Bachillerato Tecnologico Agropecuario #173
Perla Quinones Estrada