Perla Ramirez
Bronx,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Host
The Smith
05.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
District Manager
PLS Financial Services
10.2017 - 01.2023
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Enhanced company reputation through community involvement, developing partnerships with local organizations.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
Store Manager
PLS Financial Services
12.2011 - 07.2017
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Shift Supervisor
PLS Financial Services
10.2010 - 12.2011
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Customer Service Representative
PLS Financial Services
12.2009 - 10.2010
- Assisted customers with variety of transactions cashing checks, wiring money through Western Union and acquiring prepaid debit cards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Borough of Manhattan Community College of The City University of New York
New York, NYHigh School Diploma -
Murry Bergtraum High School For Business Careers
New York, NY06.2008
Skills
- Team Collaboration
- Server Support
- Reservations Management
- Telephone reception
- Multitasking proficiency
- Detail Oriented
- Customer Service
- High-volume dining
- Self Motivation
- Active Listening and Communication
Timeline
Host
The Smith
05.2023 - Current
District Manager
PLS Financial Services
10.2017 - 01.2023
Store Manager
PLS Financial Services
12.2011 - 07.2017
Shift Supervisor
PLS Financial Services
10.2010 - 12.2011
Customer Service Representative
PLS Financial Services
12.2009 - 10.2010
Borough of Manhattan Community College of The City University of New York
High School Diploma -
Murry Bergtraum High School For Business Careers
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