Perla Ramos Diaz
Tulsa,OK
Summary
Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
New Home Sales Consultant
Tulsa Home Center
09.2024 - Current
- Worked closely with internal team members such as mortgage officers, title agents, construction project managers for seamless transaction coordination.
- Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships.
- Managed client expectations throughout the home buying process, ensuring smooth transactions and positive experiences.
- Developed strong relationships with potential buyers through excellent communication and customer service skills.
- Handled objections from potential buyers effectively addressing concerns related to pricing location or design features enhancing chances of a successful sale.
- Provided guidance to buyers throughout the decision-making process empowering them to make informed choices about their new homes.
- Increased new home sales by conducting thorough market research and implementing effective sales strategies.
- Maintained detailed knowledge of local real estate market trends ensuring accurate advice regarding property values and investment opportunities.
- Collaborated with builders and designers to ensure timely completion of quality homes for client satisfaction.
- Organized community outreach events introducing potential customers to newly constructed homes forging meaningful connections between families the neighborhood.
- Created customized marketing materials highlighting unique property features that appealed to target demographics.
- Generated leads by participating in industry events, networking opportunities, and utilizing social media marketing techniques.
- Facilitated open house events showcasing available properties while addressing visitor inquiries promptly and professionally.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Leasing Consultant
RPM Living
06.2024 - 08.2024
- Calling prospects in a timely manner to schedule tours, answering incoming phone calls regarding available units, sending out unit quotes, inspecting vacant units, assisting manager/assistant manager with move in documentation, gathering income verification documents, sending leases electronically, and marketing vacant units.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
Regional Asset Manager
Park Avenue Partners
02.2023 - 03.2024
- Sourcing/screening/hiring new Community Managers, buying new and used homes for properties, ensuring Community Managers are sourcing used homes, involved in purchasing new homes from factories, assisting with the annual budget for each property, managing government-related issues, and reviewing/approving bids for work needed.
- Proactively identified areas for process improvement, driving increased efficiency throughout the organization.
- Managed risk by conducting thorough due diligence and regular portfolio reviews.
- Collaborated with legal teams to ensure compliance with regulatory requirements and industry best practices.
- Mentored junior team members, fostering an environment of continuous learning and professional development.
- Maximized return on investment by implementing effective asset allocation strategies.
- Streamlined operations, optimizing the use of technology for tracking and reporting performance metrics.
- Maintained strong relationships with investors, providing transparent communication regarding portfolio performance and market trends.
- Reviewed contract reports, bid proposals and requirements with senior management for accuracy and processing.
- Established a proactive maintenance program, extending the useful life of assets while minimizing unplanned repair costs.
- Implemented sustainable practices across managed properties, resulting in reduced energy consumption and increased environmental stewardship.
- Achieved cost savings by renegotiating service contracts for managed properties.
District Sales Manager
Vineyard Management Group
05.2022 - 02.2023
- Traveling to different manufactured home communities to assist with leasing, assisting community managers with rental ads, training them on showing software, and addressing applicant questions.
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
- Analyzed data trends to monitor performance metrics and develop actionable insights for continuous improvement efforts.
- Developed strong partnerships with key clients, ensuring long-term business relationships and repeat sales.
Community Manager
Horizon Land Management
06.2019 - 05.2022
- Collecting rent payments, processing lease documentation, providing park rules to new residents, issuing notices, preparing court documents, enforcing park rules, completing prospect cards, following up with clients, processing tenant applications, running background checks, showing homes, addressing resident issues, and providing feedback for community improvements.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
- Evaluated property conditions and recommended improvements.
Substitute Paraprofessional
Bellevue Public Schools
08.2017 - 05.2019
- Assisting special education students, overseeing classroom interactions, and interpreting during conferences.
- Provided support during classes, group lessons, and classroom activities.
- Monitored student classroom and outdoors activities to promote student safety.
- Provided one-on-one assistance to students who needed additional support, enabling them to achieve academic goals.
- Promoted a safe learning environment by closely monitoring student behavior and intervening when necessary to maintain orderliness in the classroom.
Customer Loyalty Specialist
American Family Insurance
08.2018 - 04.2019
- Answering incoming calls, taking payments, following up on claims, submitting glass claims, managing reimbursements, and handling auto identification cards.
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Worked with multiple screens and programs to resolve customer issues.
- Provided excellent customer service and provided answers to client questions within set standards.
- Implemented effective loyalty programs, increasing customer retention rates.
Customer Service Phone Representative
OneWorld Community Health Centers
08.2015 - 06.2016
- Answering patient calls, booking/cancelling appointments, transferring calls, and sending medication refill requests.
- Improved customer satisfaction by consistently resolving issues in a timely and professional manner.
- Delivered consistent high-quality service under pressure during peak call times, demonstrating adaptability and resilience in a fast-paced work environment.
- Reduced call wait times for customers by efficiently managing high call volumes and prioritizing tasks effectively.
- Achieved high first-call resolution rates by thoroughly addressing customer concerns and providing accurate information.
Sales Associate
Salvation Army Family Store & Donation Center
08.2013 - 07.2014
- Sorting clothes, hanging clothes, cleaning fitting rooms, and taking donations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High school or equivalent -
Bellevue East Sr High School
Bellevue, NE05.2014
Skills
- Customer Service (5 years)
- Retail Sales (5 years)
- Receptionist (2 years)
- Money Handling (5 years)
- Bilingual (5 years)
- Call Center (1 year)
- Customer Care (5 years)
- Management (3 years)
- Property Management (1 year)
- Word (3 years)
- Microsoft Word
- Yardi (2 years)
- Microsoft Excel
- Supervising Experience (1 year)
- Microsoft Outlook (1 year)
- Property Leasing (1 year)
- Residential Cleaning (3 years)
- Office Management (3 years)
- Medical Terminology (Less than 1 year)
- Administrative Experience (2 years)
- Spanish
- Cashiering
- Marketing
- Analysis skills
- Presentation skills
- Sales management
- Leadership
- Supervising experience
- Property management
- Yardi
- Customer service
- Office management
- Management
- Budgeting
- Conflict management
- Team development
- Sales
- Time management
- Communication skills
- Microsoft Office
- Fair Housing regulations
- Sales strategy
- Multitasking capacity
- Customer Service
- Strong negotiation skills
- Goal-oriented mindset
- Customer Relationship Management
- Lead generation techniques
- Appointment Coordination
- Relationship selling
- Sales closing
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Customer Satisfaction
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Work style: Professionalism, 05/01/22, Proficient
- Delivery driver, 08/01/22, Proficient
- Basic maintenance and repair, 05/01/22, Proficient
- Customer service, 05/01/22, Proficient
- Retail customer service, 05/01/22, Proficient
- Teamwork: Interpersonal skills, 01/01/21, Proficient
- Call center customer service, 02/01/22, Proficient
- Sales skills, 02/01/22, Proficient
Languages
Spanish
Native or Bilingual
Timeline
New Home Sales Consultant
Tulsa Home Center
09.2024 - Current
Leasing Consultant
RPM Living
06.2024 - 08.2024
Regional Asset Manager
Park Avenue Partners
02.2023 - 03.2024
District Sales Manager
Vineyard Management Group
05.2022 - 02.2023
Community Manager
Horizon Land Management
06.2019 - 05.2022
Customer Loyalty Specialist
American Family Insurance
08.2018 - 04.2019
Substitute Paraprofessional
Bellevue Public Schools
08.2017 - 05.2019
Customer Service Phone Representative
OneWorld Community Health Centers
08.2015 - 06.2016
Sales Associate
Salvation Army Family Store & Donation Center
08.2013 - 07.2014
High school or equivalent -
Bellevue East Sr High School
Similar Profiles
DEJA SIMPSONDEJA SIMPSON
Resident Youth Worker at Tulsa Boys HomeResident Youth Worker at Tulsa Boys Home
Airiel Benjamin-GibsonAiriel Benjamin-Gibson
Mental Health Technician at Tulsa Boys HomeMental Health Technician at Tulsa Boys Home
Rachelle GardnerRachelle Gardner
Volunteer Position as Mentorship Coordinator at Tulsa Girls HomeVolunteer Position as Mentorship Coordinator at Tulsa Girls Home