Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Timeline
Generic

Perla Reynoso

Lawrence,Ma

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Meel Pediatrics
Methuen, United States
01.2024 - Current
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.

Manager

Tripoli's Bakery and Pizza
North Andover
09.2022 - Current
  • Creating a welcoming and positive customer experience at the bakery counter
  • Weighing, pricing, and processing payments
  • Managing bakery inventory and stock
  • Managing customer complaints
  • Maintaining a clean workspace and bakery
  • Restocking bakery goods.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained and updated daily bakery production records.
  • Managed inventory of baking supplies, ingredients, and equipment.
  • Provided training to new employees on proper techniques for producing baked goods.

Patient service representative

Lawrence General Hospital
06.2021 - 09.2022
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Scanned documents into electronic health record system as needed.
  • Assisted with the completion of medical forms and records.
  • Answered incoming calls in a professional manner.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Recording and updating patient financial information and collecting patient charges.
  • Provided customer service by answering patient questions and addressing concerns.
  • Verified insurance information, collected payments, and scheduled appointments.

CNA and Unit Secretary

Holy Family Hospital
11.2019 - 12.2021
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Receptionist

Dental Dreams
01.2021 - 03.2021
  • Greeted visitors and provided them with assistance.
  • Scheduled appointments for clients, customers, and other visitors.
  • Verified visitors' identification cards before allowing access to the building.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.

Education

High School Diploma -

Greater Lawrence Technical School
Andover, MA
05-2020

Some College (No Degree) - Nursing

Northern Essesx Community College
Lawrence, MA

Skills

  • Customer Service
  • Administrative Support
  • Inventory Control
  • Office Organization
  • Customer assistance and interaction
  • Fluent in english and spanish
  • Listening Skills
  • Email and telephone decorum
  • Oral and writing communication

Certification

  • BLS certification
  • CPR
  • CNA license

Languages

  • Spanish
  • English

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Front Desk Receptionist

Meel Pediatrics
01.2024 - Current

Manager

Tripoli's Bakery and Pizza
09.2022 - Current

Patient service representative

Lawrence General Hospital
06.2021 - 09.2022

Receptionist

Dental Dreams
01.2021 - 03.2021

CNA and Unit Secretary

Holy Family Hospital
11.2019 - 12.2021

High School Diploma -

Greater Lawrence Technical School

Some College (No Degree) - Nursing

Northern Essesx Community College

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Perla Reynoso