Perla Riestra
Administrative Assistant
Westminster,CA
Summary
Dedicated and organized professional with experience in student support, administrative assistance, and program coordination within academic environments. Skilled in managing student appointments, providing high-quality customer service, and collaborating effectively with team members to enhance program efficiency. Known for strong communication abilities, attention to detail, and a proactive approach to fostering a welcoming, supportive student environment.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
2
2
Languages
Work History
EOPS Front Desk – Student Assistant
Golden West College
10.2022 - 04.2024
- Scheduled and coordinated counseling appointments for students, ensuring smooth operations and timely support
- Maintained regular communication with program participants, providing updates on appointments, deadlines, and services
- Supported office operations with clerical tasks, including answering calls, managing files, and delivering excellent customer service
- Assisted students with technology in the EOPS computer lab, creating a positive learning environment
- Collaborated with staff on projects like lobby decoration and data entry, contributing to team goals
- Provided students with program information, eligibility details, and resources, addressing inquiries effectively
- Managed front desk duties, including greeting students and checking in appointments to create a welcoming space
- Organized and maintained office files, workstations, and equipment for smooth daily operations
- Directed students to appropriate campus resources, demonstrating knowledge of college services
Administrative Assistant/Reception
WHW
07.2019 - 12.2019
- Support WHW’s mission through a variety of key tasks and processes
- Answer office phones and served as the initial point of contact for participants and our nonprofit partners
- Assisting Job Seekers with registering for appropriate workshops
- Assisted the Director of Programs and Program Manager with administrative duties and projects as needed to create and maintain a productive and efficient work environment
- Assisting in Data Entry Projects
- Assist with special events
- Ensured that our nonprofit partners and job seekers received a high quality of service and follow-up
Case Manager
Optima Tax Relief
03.2018 - 06.2019
- Research and develop strategies to defend the taxpayer's position
- Ensure security from any collection enforcement to prevent levies
- Conduct financial analysis of taxpayer's income, expenses, and assets
- Assemble documents and present to government agencies
- Interact with Tax Professionals, clients, and other departments
- Prioritize and manage caseload and assignments
- Multitask while working with customers and navigating our computer systems
- Other tasks and duties as needed
Intake/Customer Service
Capital Home Advocacy Center
06.2017 - 03.2018
- Packaged request for loan modification to submit to various lenders
- Evaluated paystubs, tax returns, bank statements, credit reports, and various other forms of financials
- Worked with lenders to determine all Loss Mitigation options, i.e., loan modifications, pre-foreclosure, and foreclosure
- Ensured the loan modification documents were sent and received on time
Account Manager/Recruiter
Integrity Staffing Solutions
05.2016 - 06.2017
- Publish job ads on careers pages, job boards, and social media
- Source and contact passive candidates online
- Network with candidates offline during job fairs
- Screen resumes and job applications
- Interview candidates and provide shortlists of qualified potential hires
- Update clients on the hiring status
- Keep detailed records of past applicants’ information, including resumes, assignments, and interview evaluations
- Conduct background checks
- Prepare candidates before interviews with clients
Front Desk/Personal Assistant
The Vasquez Law Group
01.2016 - 04.2016
- Contacted clients to schedule appointments
- Translated court documents from English to Spanish for our Spanish-speaking clients
- Organized envelopes, postage, and mail correspondence for all clients
- Created, indexed, and maintained clients’ binders
Education
High School Diploma -
Parkridge Private School
Long Beach, CA 05.2001 - 01.2013
Associates of Arts – ADT - Psychology, Liberal Arts Human Behavior and Self Development, Liberal Arts Social and Behavioral Science
Golden West College
01.2022 - 05.2024
Bachelor of Arts - Psychology
California State University Long Beach
08.2024 - Current
Certificate - Homeland Security
California Career School
Anaheim, CASkills
Detail Oriented
Student Engagement
Dependable
Customer Service
Administrative Support
Student relations
Administrative tasks
Data organization
Websites
Timeline
Bachelor of Arts - Psychology
California State University Long Beach
08.2024 - Current
EOPS Front Desk – Student Assistant
Golden West College
10.2022 - 04.2024
Associates of Arts – ADT - Psychology, Liberal Arts Human Behavior and Self Development, Liberal Arts Social and Behavioral Science
Golden West College
01.2022 - 05.2024
Administrative Assistant/Reception
WHW
07.2019 - 12.2019
Case Manager
Optima Tax Relief
03.2018 - 06.2019
Intake/Customer Service
Capital Home Advocacy Center
06.2017 - 03.2018
Account Manager/Recruiter
Integrity Staffing Solutions
05.2016 - 06.2017
Front Desk/Personal Assistant
The Vasquez Law Group
01.2016 - 04.2016
High School Diploma -
Parkridge Private School
05.2001 - 01.2013
Certificate - Homeland Security
California Career School
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