Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Perla Rivera

Summary

Seeking a clerical position where my education, experience, and skills can be utilized as an opportunity for further training and advancement.

Overview

10
10
years of professional experience

Work History

Project Coordinator

Agricultural Pest Control
10.2021 - Current
  • Assisted customers with any questions they have regarding services, scheduling etc.
  • Answered calls on a multi-line phone system. Routed calls to necessary staff in the office.
  • Oversaw handling the main service department email for the company, with any work orders and requests from different vendors/customers.
  • Worked directly with Technician Supervisor and operations manager on any projects that needed to be scheduled directly with property managers and or customers.
  • Helped the office supervisor with any past due account follow ups on past due balances and collected payments.
  • Made daily check deposits to the company's main account.
  • Generated invoices to collect payments for services the company provides.
  • Cross train in different positions within the company.

Receptionist

Raneri & Long Roofing & Solar
06.2018 - 10.2021
  • Handled Scheduling Estimators Agenda.
  • Provided Customer Service to Customers answering questions on Job daily progress etc., routing calls to necessary staff in the office.
  • Helped Maintain a Clean Reception Area.
  • Handled multi phone lines.
  • Filing any closed and or open reports in proper format.
  • Prepared Estimates in proper format and sent them to Customers.
  • Helped Schedule upcoming projects.

Customer Service Agent

American Specialty Health
11.2015 - 01.2018
  • Provided friendly customer service
  • Assisted members with answering questions and concerns regarding their benefits
  • Cross trained in different department locations processing claims and eligibility researcher for member's benefits.
  • Worked under a high-volume call flow environment.

Education

High School Diploma -

EL CAPITN HIGH SCHOOL
Lakeside, CA
06-2012

Skills

  • Bilingual in English and Spanish
  • Project management
  • Customer relationship management
  • Scheduling coordination
  • Invoice generation
  • Data entry
  • Vendor management
  • Communication skills
  • Problem solving
  • Conflict resolution
  • Team collaboration
  • Attention to detail
  • Adaptability to change
  • Customer management
  • Problem-solving
  • Employee scheduling
  • Excellent customer service skills
  • Excellent communication skills
  • Detail oriented
  • Outstanding organizational skills
  • Knowledgeable in Microsoft Word
  • Knowledgeable in Outlook
  • Knowledgeable in Excel
  • Knowledgeable in PowerPoint

References

Available Upon Request

Timeline

Project Coordinator

Agricultural Pest Control
10.2021 - Current

Receptionist

Raneri & Long Roofing & Solar
06.2018 - 10.2021

Customer Service Agent

American Specialty Health
11.2015 - 01.2018

High School Diploma -

EL CAPITN HIGH SCHOOL

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Perla Rivera