Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Perla Rodriguez

Hialeah,FL

Summary

More than 4 years of experience on resolving issues, increasing customer satisfaction, and driving overall operational improvements. Most recently graduated as a Phlebotomy Technician and Certified nursing assistant with First Aid/CPR/BLS certification and pursuing Medical Assistant Associates.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Phlebotomy Specialist

Carlos Rodriguez Ortiz MD, PA
Hialeah, Florida
10.2023 - Current
  • Demonstrated excellent customer service skills while interacting with patients and families.
  • Monitored inventory levels of supplies necessary for successful completion of job duties.
  • Verified patient information by comparing the collected specimen labels with patient identification bracelets.
  • Prepared and maintained phlebotomy equipment, including needles, tourniquets, gauze, cotton balls, and other supplies.
  • Performed venipuncture on patients of all ages utilizing proper techniques.
  • Managed multiple tasks simultaneously while maintaining accuracy in collecting samples from patients.

Phlebotomist Technician

OneBlood
Hialeah, FL
04.2023 - Current
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
  • Performs phlebotomy and collection procedures to collect blood or blood components.
  • Displays excellent customer service and professionalism towards all customers.

Security Officer

Westgate Vacation Villas Resort & Spa
Kissimmee, FL
06.2022 - 04.2023
  • Performed CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
  • Worked with local law enforcement officers to plan safe apprehensions and coordinate investigations. Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
  • Used electronic gates to control vehicle and pedestrian traffic entering the building grounds. Ensured the safety of the traveling public by conducting explosives residue tests.
  • Kept track of employee activities and ensured that they complied with security regulations. Alerted law enforcement to suspicious activities and people.
  • Respond to emergency calls and assist in the medical and restraint of people.
  • Followed security procedures and escorted non-compliant individuals out of the building calmly and quickly.
  • Open and reprogram keys.
  • Fix and reprogram door locks.

VIP Concierge Agent

Westgate Vacation Villas Resort & Spa
Kissimmee, FL
04.2022 - 06.2022
  • VIP Agent for concierge.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Handled mail and package deliveries, keeping items secure.
  • Answered guest questions regarding local area, facilities and amenities.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Helping to solve any guest concern or complains.

Administrative Assistant

Go Caribic Tour Operations
Dominican Republic
01.2020 - 03.2021
  • Front desk.
  • Administrator assistant for Reservation Department.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Responded effectively to sensitive inquiries or complaints.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Checking and fixing reservations and flight tickets.

Human Resources Assistant

Saint Leo University
Saint Leo, FL
08.2019 - 01.2020
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Work study.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
  • Answering phone calls.
  • Front desk assistant.

Mail Room Assistant

Saint Leo University
Saint Leo, FL
09.2017 - 06.2018
  • Answered telephones, directed calls and took messages.
  • Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages.
  • Placed mail into appropriate PO boxes and shelf.
  • Work Study.
  • Offer a good customer service to faculty and students.
  • Scan and confirm identification.

Education

Medical Coding And Billing Specialist

Florida National University
Hialeah, FL
04-2024

Electrocardiograph Technician

Florida National University
Hialeah, FL
01-2024

Certified Nurse Assistant -

American Vocational Academy
03.2023

Phlebotomy Technician -

Professional Academy of Health
12.2022

High School Diploma -

Lawrence High School
07.2017

Criminal Justice -

Saint Leo University

Skills

  • Critical thinking and problem solving
  • Teamwork and collaboration
  • Professionalism and strong work ethic
  • Oral and written communications Skills
  • Leadership
  • Microsoft and Excel applications proficiency
  • Medical Records Maintenance
  • Stress Management
  • Venipuncture
  • Patient Monitoring

Certification

  • Certified Nurse Assistant.
  • Certified Phlebotomy Technician
  • First Aid/CPR/BLS
  • Security Officer Class D License

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Phlebotomy Specialist

Carlos Rodriguez Ortiz MD, PA
10.2023 - Current

Phlebotomist Technician

OneBlood
04.2023 - Current

Security Officer

Westgate Vacation Villas Resort & Spa
06.2022 - 04.2023

VIP Concierge Agent

Westgate Vacation Villas Resort & Spa
04.2022 - 06.2022

Administrative Assistant

Go Caribic Tour Operations
01.2020 - 03.2021

Human Resources Assistant

Saint Leo University
08.2019 - 01.2020

Mail Room Assistant

Saint Leo University
09.2017 - 06.2018

Medical Coding And Billing Specialist

Florida National University

Electrocardiograph Technician

Florida National University

Certified Nurse Assistant -

American Vocational Academy

Phlebotomy Technician -

Professional Academy of Health

High School Diploma -

Lawrence High School

Criminal Justice -

Saint Leo University

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Perla Rodriguez