Perla Rodriguez
Hialeah,FL
Summary
More than 4 years of experience on resolving issues, increasing customer satisfaction, and driving overall operational improvements. Most recently graduated as a Phlebotomy Technician and Certified nursing assistant with First Aid/CPR/BLS certification and pursuing Medical Assistant Associates.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phlebotomy Specialist
Carlos Rodriguez Ortiz MD, PA
Hialeah , Florida
10.2023 - Current
- Demonstrated excellent customer service skills while interacting with patients and families.
- Monitored inventory levels of supplies necessary for successful completion of job duties.
- Verified patient information by comparing the collected specimen labels with patient identification bracelets.
- Prepared and maintained phlebotomy equipment, including needles, tourniquets, gauze, cotton balls, and other supplies.
- Performed venipuncture on patients of all ages utilizing proper techniques.
- Managed multiple tasks simultaneously while maintaining accuracy in collecting samples from patients.
Phlebotomist Technician
OneBlood
Hialeah , FL
04.2023 - Current
- Labeled blood vials with critical information like time of collection, date and patient name.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
- Performs phlebotomy and collection procedures to collect blood or blood components.
- Displays excellent customer service and professionalism towards all customers.
Security Officer
Westgate Vacation Villas Resort & Spa
Kissimmee , FL
06.2022 - 04.2023
- Performed CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
- Worked with local law enforcement officers to plan safe apprehensions and coordinate investigations. Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Used electronic gates to control vehicle and pedestrian traffic entering the building grounds. Ensured the safety of the traveling public by conducting explosives residue tests.
- Kept track of employee activities and ensured that they complied with security regulations. Alerted law enforcement to suspicious activities and people.
- Respond to emergency calls and assist in the medical and restraint of people.
- Followed security procedures and escorted non-compliant individuals out of the building calmly and quickly.
- Open and reprogram keys.
- Fix and reprogram door locks.
VIP Concierge Agent
Westgate Vacation Villas Resort & Spa
Kissimmee , FL
04.2022 - 06.2022
- VIP Agent for concierge.
- Directed incoming calls and messages to appropriate staff or residents.
- Handled mail and package deliveries, keeping items secure.
- Answered guest questions regarding local area, facilities and amenities.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Helping to solve any guest concern or complains.
Administrative Assistant
Go Caribic Tour Operations
Dominican Republic
01.2020 - 03.2021
- Front desk.
- Administrator assistant for Reservation Department.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Checking and fixing reservations and flight tickets.
Human Resources Assistant
Saint Leo University
Saint Leo , FL
08.2019 - 01.2020
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Work study.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Answering phone calls.
- Front desk assistant.
Mail Room Assistant
Saint Leo University
Saint Leo , FL
09.2017 - 06.2018
- Answered telephones, directed calls and took messages.
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages.
- Placed mail into appropriate PO boxes and shelf.
- Work Study.
- Offer a good customer service to faculty and students.
- Scan and confirm identification.
Education
Medical Coding And Billing Specialist
Florida National University
Hialeah, FL04-2024
Electrocardiograph Technician
Florida National University
Hialeah, FL01-2024
Certified Nurse Assistant -
American Vocational Academy
03.2023
Phlebotomy Technician -
Professional Academy of Health
12.2022
High School Diploma -
Lawrence High School
07.2017
Criminal Justice -
Saint Leo University
Skills
- Critical thinking and problem solving
- Teamwork and collaboration
- Professionalism and strong work ethic
- Oral and written communications Skills
- Leadership
- Microsoft and Excel applications proficiency
- Medical Records Maintenance
- Stress Management
- Venipuncture
- Patient Monitoring
Certification
- Certified Nurse Assistant.
- Certified Phlebotomy Technician
- First Aid/CPR/BLS
- Security Officer Class D License
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Phlebotomy Specialist
Carlos Rodriguez Ortiz MD, PA
10.2023 - Current
Phlebotomist Technician
OneBlood
04.2023 - Current
Security Officer
Westgate Vacation Villas Resort & Spa
06.2022 - 04.2023
VIP Concierge Agent
Westgate Vacation Villas Resort & Spa
04.2022 - 06.2022
Administrative Assistant
Go Caribic Tour Operations
01.2020 - 03.2021
Human Resources Assistant
Saint Leo University
08.2019 - 01.2020
Mail Room Assistant
Saint Leo University
09.2017 - 06.2018
Medical Coding And Billing Specialist
Florida National University
Electrocardiograph Technician
Florida National University
Certified Nurse Assistant -
American Vocational Academy
Phlebotomy Technician -
Professional Academy of Health
High School Diploma -
Lawrence High School
Criminal Justice -
Saint Leo University
- Certified Nurse Assistant.
- Certified Phlebotomy Technician
- First Aid/CPR/BLS
- Security Officer Class D License
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