Perla Rodriguez
Buckeye,AZ
Summary
Results-driven professional with extensive experience as a Military Mechanic in the Army, specializing in diagnostics and repairs. Proven expertise in enhancing workflow efficiency through effective problem-solving and collaboration. Developed strong customer service and cash handling skills in high-pressure environments, ensuring exceptional guest experiences. Aiming to leverage these competencies in a new role to contribute to team success and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Military Mechanic
Army
09.2023 - Current
- Enhanced vehicle performance by diagnosing and repairing mechanical issues promptly.
- Executed routine maintenance to optimize vehicle reliability and safety.
- Utilized advanced diagnostic tools to identify faults in electrical and mechanical systems.
- Streamlined repair processes through effective collaboration with team members.
- Maintained a safe work environment by adhering to safety regulations and guidelines.
- Replaced defective parts efficiently, ensuring vehicles met performance standards.
Front Desk Agent
Home2 Suites By Hilton Buckeye
06.2024 - 01.2025
- Enhanced guest satisfaction by streamlining check-in and check-out processes.
- Resolved guest inquiries swiftly, ensuring exceptional service and positive experiences.
- Maintained accurate reservation records using property management systems for efficiency.
- Trained new staff on hotel policies, improving overall team performance and service.
- Coordinated with housekeeping to guarantee timely room availability and cleanliness.
- Cultivated relationships with frequent guests, fostering loyalty through personalized service.
Crew Member
Taco Bell
01.2023 - 06.2024
- Enhanced team performance through effective collaboration and management feedback.
- Facilitated order completion by working closely with team members.
- Delivered excellent customer service by greeting patrons and ensuring quality standards.
- Maintained cleanliness and sanitation in food preparation areas and equipment.
- Upheld food safety and cleanliness standards according to company guidelines.
- Trained new staff on procedures and customer service expectations.
Crew Member
Arby's
07.2022 - 01.2023
- Enhanced customer satisfaction through friendly and efficient service at the register.
- Ensured safety compliance while operating kitchen equipment and preparing food items.
- Streamlined workflow by collaborating with team members during peak service hours.
- Maintained organized and clean work areas to promote operational efficiency.
- Adapted to changing tasks and priorities, ensuring seamless service delivery.
- Managed cash register operations, processing payments accurately and efficiently.
Education
High School Diploma -
Youngker High School
Buckeye, AZSkills
- Troubleshooting skills
- Maintenance and repairs
- Hand and power tools
- Diagnostics
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Credit and cash payments
- Guest relations
- POS systems
- Teamwork and collaboration
- Multitasking and organization
Certification
Refrigerant recovery/ Recycle Qualificatio
Timeline
Front Desk Agent
Home2 Suites By Hilton Buckeye
06.2024 - 01.2025
Military Mechanic
Army
09.2023 - Current
Crew Member
Taco Bell
01.2023 - 06.2024
Crew Member
Arby's
07.2022 - 01.2023
High School Diploma -
Youngker High School