Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic
Perla Vasquez

Perla Vasquez

Clint,TX

Summary

Experienced with mentoring and guiding young individuals in various activities and programs. Utilizes effective communication and leadership to inspire and motivate youth. Knowledge of creating supportive and engaging environment for all participants.


Dynamic professional with a proven track record at Postalworks, excelling in cash handling and service excellence. Recognized for enhancing customer satisfaction through effective communication and issue resolution. Demonstrated adaptability and teamwork, contributing to reduced wait times and improved operational efficiency. Committed to fostering positive environments and achieving organizational goals.


Overview

4
4
years of professional experience

Work History

Window Clerk

Postalworks
08.2024 - Current
  • Assisted customers with postage purchases, maintaining a high level of product knowledge to provide accurate information.
  • Provided support to other co-workers when needed, fostering a collaborative team atmosphere.
  • Processed passport applications efficiently and accurately, ensuring compliance with all regulations.
  • Recognized potential security risks related to suspicious packages and followed proper protocols to ensure safety.
  • Contributed to a reduction in wait times by working cooperatively with fellow clerks during busy periods.
  • Maintained a clean and organized work area, contributing to an overall positive environment for both employees and customers.
  • Exceeded performance expectations regularly, leading to positive feedback from supervisors and peers.
  • Educated customers on available services such as package insurance, tracking options, and shipping timelines, to each of their advantages.
  • Promoted customer loyalty by offering personalized assistance in both English and Spanish, with their mailing needs based on individual preferences.
  • Resolved customer complaints or issues promptly and professionally, prioritizing customer satisfaction.
  • Handled incoming phone calls professionally, addressing inquiries or directing callers as needed.
  • Successfully managed big sizes of incoming packages for distribution within tight timeframes and under pressure.
  • Efficiently processed bulk mailings for business clients while maintaining attention to detail and accuracy in pricing calculations.
  • Consistently met performance standards for window clerk duties, contributing to the smooth operation of the postal facility.
  • Streamlined mail sorting process for faster delivery times and improved accuracy.
  • Stayed current with changes in postal regulations or procedures through ongoing training opportunities.
  • Enhanced customer satisfaction by providing efficient and friendly service at the window counter.
  • Managed financial transactions, ensuring accuracy in cash handling and balancing daily accounts.
  • Implemented organizational techniques that increased productivity during busy periods.
  • Assisted customers by answering questions and fulfilling requests under any circumstance and with patience.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance and client satisfaction.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Processed returns and handled exchanges quickly to provide positive store experiences.
  • Provided correct change for purchases to avoid customer confusion or disputes.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Catechism Teacher

San Lorenzo Church
09.2021 - Current
  • Implemented effective classroom management strategies, resulting in a positive learning environment for student success.
  • Participated in professional development opportunities, staying up-to-date on best practices in education, and implementing new strategies within the classroom setting.
  • Inspired a love for learning in students by creating engaging lesson plans, in both Spanish and English; that catered to individual strengths and interests.
  • Evaluated student progress through regular assessments, providing constructive feedback, and adjusting instructional approaches as needed.
  • Critical thinking skills were set by posing challenging questions during classroom discussions, and encouraging students to analyze information from different perspectives.
  • Developed strong relationships with students and parents, leading to improved communication and collaboration on educational goals.
  • Established an inclusive classroom atmosphere where all students felt valued and respected regardless of their unique backgrounds or abilities.
  • Adapted lessons for diverse learners with varying needs, providing individualized instruction and support when necessary in both English and Spanish.
  • Increased student understanding by utilizing various teaching techniques such as group work, hands-on, discussions, and hands-on activities.
  • Promoted a growth mindset among students by celebrating achievements both big and small.
  • Assisted struggling students through one-on-one tutoring sessions in and out of the classroom, resulting in improved academic performance and increased confidence.
  • Managed classroom behavior properly to maintain safety and promote orderly learning environments.
  • Encouraged class participation to build student confidence and interest in church teachings.
  • Prepared age-appropriate weekly lesson plans aligned with church teachings.
  • Adapted bible verses and lessons into stories and activities to help children comprehend scriptures, and motivate them to search for them in bibles.
  • Employed variety of instructional aids, methods, and materials to provide for creative teachings, helping children grow spiritually.
  • Tested children's bible knowledge by asking bible trivia questions and hosting bible quizzing competitions with rewards.
  • Assessed student progress to determine level of understanding and adjust lessons to enhance learning.
  • Led faith-based life to provide example for students between ages fourteen and seventeen.
  • Offered guidance and support to help students navigate challenges and succeed academically and satisfactorily.
  • Merged bible verses with current events to develop curriculum and address relevant topics children regularly encounter.
  • Incorporated technology into classroom teachings to engage students and make learning more interactive and up-to-date.
  • Assisted special needs students with schoolwork and completing Bible studies.
  • Planned and facilitated summer camp for 20 students, the age of 4-12 year olds.
  • Assisted with organizing religious activities and services.
  • Participated in religious ceremonies and events.
  • Attended meetings with religious leaders.
  • Supported religious leaders in performing various duties.
  • Prepared and distributed religious materials.

Church Volunteer

Saints Peter and Paul Church
07.2021 - Current
  • Led/directed a teen retreat with the support of multiple other teenagers and adults.
  • Fostered a positive environment for youth volunteers, promoting teamwork and collaboration during weekend retreats.
  • Collaborated effectively with fellow team members to plan successful events that met organizational objectives while engaging the community.
  • Coordinated activities providing safety requirements for participation.
  • Provided guidance and support to participants/retreatants to promote memorable experiences.
  • Answered visitor questions and shared details about special programs and experiences.
  • Inspired youth to take on leadership roles within the organization by providing mentorship and guidance.
  • Maintained confidentiality of children and medical conditions or issues.
  • Boosted volunteer participation by developing targeted recruitment strategies.
  • Completed logs and entered data into computer system.
  • Adhered to privacy policies and procedures for served populations.
  • Participated in session wrap up to provide feedback for continuous improvement of program.
  • Facilitated fundraising events, significantly supporting financial needs of community projects.
  • Assisted in development of youth programs to promote positive community involvement.
  • Supported organization's mission, volunteering for various roles as needed.
  • Strengthened community ties, coordinating with local businesses for event sponsorships.

Education

No Degree - Psychology

The University of Texas At El Paso
El Paso, TX
08-2029

Skills

  • Employee engagement strategies

  • Cash handling expertise

  • Service excellence

  • Goal setting

  • Issue resolution

  • Task prioritization/Multitasking

  • Microsoft office

  • Cooperative attitude

  • Adaptability and flexibility

  • Effective communication

  • Active listening

  • Honest and dependable

Accomplishments

  • Achieved 1st year confirmation students moving to 2nd year confirmation through effectively helping with teaching about God's path.
  • Achieved becoming a Notary Public by completing trainings with accuracy and efficiency.
  • Documented and resolved misunderstanding at Postalworks with a $150 dollar shipping package which led to clint and boss satisfaction.
  • Achieved completing my basics before going into UTEP, and went in with extra credit hours, through effectively making my way through college classes during high school.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • Spending time with loved ones
  • Road Trips
  • Dancing
  • Regularly practice mindfulness and meditation for overall wellness
  • Praying/Growing my faith
  • Passionate about balancing physical health with mental and emotional wellness
  • Church Volunteer Work
  • Drawing and Painting
  • DIY and Home Improvement
  • Horseback Riding
  • Volunteering
  • Music
  • Gym Workouts
  • Mindfulness Practices
  • Crafting and DIY Projects
  • I like working with my hands and fixing things
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail

Timeline

Window Clerk

Postalworks
08.2024 - Current

Catechism Teacher

San Lorenzo Church
09.2021 - Current

Church Volunteer

Saints Peter and Paul Church
07.2021 - Current

No Degree - Psychology

The University of Texas At El Paso

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