Perla Saldana-Gonzalez
Dacula,GA
Summary
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors. Compassionate Medical Assistant with a knack for completing tasks efficiently and productively. Possess specialized skills in patient care, medical record management, and clinical procedures. Excel in communication, empathy, and adaptability, ensuring seamless support to healthcare teams and providing exceptional service to patients.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist,Biller,Back Office
Family Care Clinic
Norcross, GA
04.2013 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Front Desk
Dourron Ob Gyn
Norcross, GA
05.2010 - 04.2013
- Managed incoming calls, emails, and inquiries from clients regarding services and products.
- Performed administrative tasks such as filing documents, ordering supplies, maintaining logs.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Routed laboratory or diagnostic results to appropriate staff.
Education
High School Diploma -
Meadowcreek High School
Norcross, GA05-2007
Skills
- Office Organization
- Call Routing
- Cash Handling
- Appointment confirmation
- Customer Service
- Conflict Management
- Task Delegation
- Appointment Scheduling
- Basic accounting
- Filing
- Hospitality services
- Medical Terminology
- Medical Billing
- Vital Sign Monitoring
- CPR
- Preparing specimens and samples
- Insurance Verification
- Adaptable
- Direct Patient Care
- Lab Equipment Operation
- Diagnostic Procedures
- Compassionate
Languages
English
Professional
Spanish
Professional
Timeline
Front Desk Receptionist,Biller,Back Office
Family Care Clinic
04.2013 - Current
Front Desk
Dourron Ob Gyn
05.2010 - 04.2013
High School Diploma -
Meadowcreek High School