Perla Sanchez
Rego Park,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need.
Overview
5
5
years of professional experience
Work History
Insurance Manager
Union MedicaL Clinic
, Dominican Republic
01.2019 - 07.2023
- Analyzed existing policies and coverage levels to ensure compliance with changing regulations.
- Managed the claims process, including reviewing, negotiating and settling claims.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
- Updated patient and insurance data and input changes into company computer system.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Navigated through multiple online systems to obtain documentation.
Customer Service
PG Apliances Store
Dominican Republic
01.2018 - 12.2019
- Resolved customer complaints regarding services or products in a professional manner.
- Provided customers with product information and resolved their issues in a timely manner.
- Handled cash transactions accurately according to established policies and procedures.
- Tracked inventory levels on a daily basis and restocked shelves as needed.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Explained benefits and advantages of different product and service offerings to customers.
- Participated in team meetings discussing ideas on how to better serve our customers' needs.
Education
Bachelor of Science - Business Administration
Utesa University
Santiago Dominican Republic12-2012
Skills
- Records Management
- Client Needs Assessment
- Verified Insurance claims
- Microsoft Word
- Skilled in Excell
- Willing to Learn
- Excels in team leadership
- Order Processing
- Cash handling expertise
- Customer Service
- Fluent in Spanish
- Retail Sales
- Problem-Solving
- Merchandise Display
- Cash Register Operation
- Stock replenishment
- Detail Oriented
- Efficient multitasking
Languages
Spanish
Professional
English
Elementary
Timeline
Insurance Manager
Union MedicaL Clinic
01.2019 - 07.2023
Customer Service
PG Apliances Store
01.2018 - 12.2019
Bachelor of Science - Business Administration
Utesa University
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