Perla Sanchez
Charlotte,NC
Summary
Dynamic Cleaning Supervisor with a proven track record at Isabel Cleaning Co, enhancing client satisfaction through tailored cleaning solutions. Skilled in quality assurance and supply coordination, I foster team collaboration and maintain high sanitation standards, ensuring operational efficiency and safety compliance. Recognized for improving service delivery consistency and training staff effectively.
Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.
Overview
16
16
years of professional experience
Work History
Cleaning Supervisor
Isabel Cleaning Co
05.2025 - 06.2025
- Supervised cleaning staff to ensure compliance with safety and sanitation standards.
- Trained new employees on effective cleaning techniques and equipment usage.
- Managed inventory of cleaning supplies and equipment for operational efficiency.
- Conducted routine inspections to maintain high cleanliness standards across facilities.
- Developed schedules to optimize staff assignments and reduce downtime.
- Implemented quality control measures to enhance service delivery consistency.
- Collaborated with management to improve cleaning protocols and processes.
- Addressed staff performance issues through coaching and feedback sessions.
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
- Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
- Developed strong relationships with vendors, negotiating favorable contracts for supplies and equipment purchases.
Warehouse
Eaton Electrical
04.2025 - 05.2025
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Secretary
Illanez &associates
10.2022 - 02.2024
- Managed scheduling and calendar coordination for multiple executives, ensuring efficient time management.
- Assisted in preparing meeting agendas and documents, enhancing communication among team members.
- Maintained organized filing systems, improving document retrieval and efficiency.
- Handled correspondence and inquiries, providing timely responses to clients and colleagues.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Tax Preparer Assistant
Illanez &asscociates
10.2022 - 02.2024
- Assisted in preparing individual and corporate tax returns, ensuring compliance with current regulations.
- Organized and maintained client documents, improving retrieval efficiency during tax preparation processes.
- Collaborated with senior tax preparers to review financial statements and supporting documentation for accuracy.
- Utilized tax software to input data, enhancing overall processing speed and reducing errors in filings.
- Provided administrative support by scheduling appointments and managing client communications throughout tax season.
- Researched current tax laws to stay updated on changes impacting clients' filing strategies and outcomes.
- Supported the team in conducting quality control checks on completed tax returns before submission to authorities.
- Developed client relationships through effective communication, ensuring satisfaction with services provided during engagements.
- Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
- Assisted senior tax preparers in completing complex returns, ensuring compliance with all regulations.
- Supported clients in gathering relevant financial information, enabling accurate tax return filings.
- Improved overall office efficiency by maintaining digital client records and updating tax software regularly.
- Maintained a high level of confidentiality when handling sensitive financial information for clients.
- Organized files both electronically and physically for ease of access and retrieval improving overall workflow.
- Provided support during IRS audits, helping clients navigate the process smoothly and confidently.
- Reduced errors by double-checking calculations and cross-referencing input data against source documents.
- Collaborated with fellow team members to address and resolve any discrepancies in client tax documents.
- Assisted in training new team members on company policies, procedures, software applications, thereby enhancing overall staff performance.
Bookkeeping Assistant
Illanez &associates
10.2022 - 02.2024
- Processed incoming invoices and matched them with purchase orders for accuracy.
- Assisted in maintaining financial records using QuickBooks to ensure data integrity.
- Supported monthly reconciliation of accounts, identifying discrepancies and resolving issues.
- Managed filing system for financial documents, enhancing organization and accessibility.
- Collaborated with team members to streamline bookkeeping processes, improving efficiency.
- Prepared bank deposits and recorded transactions in accordance with company policies.
- Responded to inquiries regarding account balances and billing statements effectively.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
- Maintained inventory of office supplies and placed orders.
Warehouse Worker
BIC
08.2012 - 11.2013
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Reduced waste, implementing recycling procedures for packaging materials.
Cashier
Circle K
05.2009 - 06.2011
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers in product selection, providing friendly and knowledgeable service.
- Handled cash, credit, and digital payments while adhering to company policies.
- Resolved customer inquiries and concerns promptly to maintain satisfaction levels.
- Supported inventory management by restocking shelves as needed during shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Independence High School
Charlotte NCSkills
- Health and safety
- Invoicing
- Chemical handling
- Client relations
- Scheduling and planning
- Supply coordination
- Quality assurance
- Cleaning techniques
- Cleaning and sanitation
- Vacuuming and sweeping
- Cleaning practices
- Sanitation standards
- Customer service
- Ordering cleaning supplies
- Customer service-focused
- Guest relations
- Invoice processing
- Document control
- Bookkeeping
- Accounts receivable
- Accounting and bookkeeping
- Quickbooks
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Warehouse safety
- Attention to detail
- Sorting and labeling
- Material handling
- Warehouse operations
- Team collaboration
- Punctual and dependable
- Order fulfillment
- Safety protocols
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cleaning Supervisor
Isabel Cleaning Co
05.2025 - 06.2025
Warehouse
Eaton Electrical
04.2025 - 05.2025
Secretary
Illanez &associates
10.2022 - 02.2024
Tax Preparer Assistant
Illanez &asscociates
10.2022 - 02.2024
Bookkeeping Assistant
Illanez &associates
10.2022 - 02.2024
Warehouse Worker
BIC
08.2012 - 11.2013
Cashier
Circle K
05.2009 - 06.2011
High School Diploma -
Independence High School
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