Perla Sedano
West Jordan,UT
Summary
Dedicated Collections Representative experience in recovering outstanding debts while maintaining positive client relationships. I have the ability to negotiate payment arrangements and resolve disputes effectively. Skilled in using collection software and adhering to regulatory compliance. Committed to achieving collection goals and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Relationship Manager
Credit Corp Solutions
10.2022 - Current
- Ability to work independently and as part of a team
- Contact debtors via phone, email, or mail to collect outstanding payments.
- Negotiate payment arrangements and settlements that are mutually beneficial.
- Maintain accurate records of communications and payment agreements in our database.
- Follow up on overdue accounts and monitor payment status.
- Investigate and resolve disputes or discrepancies related to debts.
- Stay updated on relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA).
- Work collaboratively with team members to improve collection processes and achieve departmental goals.
- Prepare and send account statements and demand letters as necessary.
Chargeback/Dispute Analyst
Galileo Financial Technologies
10.2021 - 10.2022
- Analyzed, researched and resolved payment claims within required timeframes.
- Adhered to department processes, procedures and goal expectations for case investigations.
- Kept up to date on industry information, system changes, network rules and compliance issues.
- Proactively sought feedback from team members on potential improvements to the dispute management process, fostering an environment of constant innovation and growth.
- Managed high-volume caseloads, ensuring timely resolutions while maintaining accuracy and attention to detail.
- Enhanced customer satisfaction by promptly addressing concerns and providing clear explanations for dispute outcomes.
Warehouse Associate
Amazon SLC9
10.2020 - 09.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
Education
High School Diploma -
Horizonte Institution & Training Center
Salt Lake City, UT06.2021
Skills
- Patience and Persistence
- Time management
- Proficiency in Microsoft Office, Excel, Powerpoint, NetSuite, Epic, Slack, Teams, Outlook
- Excellent verbal, written, and interpersonal communication skills
- Problem-Solving
- Strong analytical skills with high attention to detail and accuracy
- Multitasking Abilities/ Prioritizing
- Adaptability and Flexibility
- Negotiation and Resolution
- Typing 40 WPM
- Collections experience
- Chargeback experience
References
- Ruby Sedano (Relative)
Wells Fargo
260 N Charles Lindberg Drive, Salt Lake City, UT 84116
(801)-835-4787
- Laney Lukenbach ( Former Co-worker)
Credit Corp Solutions
121 W Election Rd unit 200, Draper, UT 84020
(385)-358-2785
- Heivaha Fevaleaki ( Former Co-worker)
121 W Election Rd Unit 200, Draper, UT 84020
(951)-416-9659
- Paulina Plancarte (Friend)
Galileo Financial Technologies
385- 831-9021
6510 S. Milrock Dr. STE 300
Salt Lake City, UT 84121
Timeline
Customer Relationship Manager
Credit Corp Solutions
10.2022 - Current
Chargeback/Dispute Analyst
Galileo Financial Technologies
10.2021 - 10.2022
Warehouse Associate
Amazon SLC9
10.2020 - 09.2021
High School Diploma -
Horizonte Institution & Training Center
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