Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Perla Sosa

Houston,TX

Summary

Adaptable professional with a strong background in labor and customer service. Proven ability to enhance worksite efficiency through attention to detail and safety awareness. Skilled in problem resolution and committed to fostering a positive team environment, ensuring high-quality outcomes in every project.

Developed practical skills in fast-paced manual labor environment, focusing on safety and efficiency. Demonstrates strong problem-solving abilities and capacity to learn new tasks quickly. Seeking to transition into new field while leveraging effective communication and teamwork skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Laborer

Turner Industries LLC
08.2024 - 01.2025
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
  • Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
  • Followed instructions and safety protocols to prevent accidents and injuries.

Customer Service Representative

Royal Baths Manufacturing Company
10.2022 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.


Laborer

Royal Baths Manufacturing Company
08.2021 - 10.2022
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.

Education

Aldine High School
Houston, TX

The University of Texas At Arlington
Arlington, TX

Skills

  • Willingness to learn
  • Attention to detail
  • Active listening
  • Safety awareness
  • Problem-solving
  • Time management
  • Construction site safety
  • Critical thinking
  • Data entry

Certification

  • Certified OSHA #510 - Occupational Safety & Health Standards for Construction

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Laborer

Turner Industries LLC
08.2024 - 01.2025

Customer Service Representative

Royal Baths Manufacturing Company
10.2022 - 08.2024

Laborer

Royal Baths Manufacturing Company
08.2021 - 10.2022

Aldine High School

The University of Texas At Arlington

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