Perla Thomaston
El Paso
Summary
Motivated dental assistant with a strong desire to continuously learn and broaden expertise in dental and patient care. Highly skilled in providing specialized pediatric and adult dental services, dedicated to delivering exceptional care and ensuring optimal oral health for all patients. Committed to staying up-to-date with the latest advancements in the field, strives to contribute knowledge and skills to create a positive and comfortable dental experience for every individual.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
El Paso Independent School District
01.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Customer Service Representative
C3i Solutions
09.2016 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Certified Dental Assistant -
El Paso Pediatric Dental Assistant School
El Paso, TX12.2024
GED -
El Paso Community College
El Paso, TX02.2013
Skills
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Treatment room setup
- Sterilization techniques
- Team collaboration
- Patient education
Certification
CPR
OSHAA/HIPAA
Behavior Management
Human Trafficking
Timeline
Substitute Teacher, K-12
El Paso Independent School District
01.2023 - Current
Customer Service Representative
C3i Solutions
09.2016 - 04.2020
CPR
OSHAA/HIPAA
Behavior Management
Human Trafficking
Certified Dental Assistant -
El Paso Pediatric Dental Assistant School
GED -
El Paso Community College
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