Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2025
2025
years of professional experience
Work History
Utility Relief
Shaw Industries
04.2024 - Current
Maintained up-to-date knowledge of industry trends and technologies, applying new insights into daily inspection activities when relevant.
Promoted safety culture within the workplace by adhering to strict safety protocols.
Made and submitted reports detailing finding and any actions taken.
Pick orders accordingly.
Label carpet
Pack carpet accordingly
Medical Assistant
Pulmonary and Sleep Medicine
04.2020 - 09.2022
Checked patients in and out
Verified insurance and called insurance when necessary
Answered calls and directed them as needed
Corresponde to emails and patients cases
Verified Medicaid patients
Maintained the office schedules
Medical Assistant
Clinica Santa Rosa
Performed routine tests such as urine dip stick, vision and hearing tests
Organized charts, documents and supplies to maintain team efficiency
Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
Education
Certificate Of Technical Studies - Medical Assistant
Dalton State College
Dalton, GA
12.2014
Skills
Medical billing
HIPAA compliance
Data entry
Charting expertise
Bilingual in Spanish
Data Entry
Reliable team player
Appointment Setting
Medical Records Management
Medical office administration
Adaptable
Problem-solving abilities
Customer Service
Critical Thinking
Computer Proficiency
Customer satisfaction measurement
References
Available upon request
Timeline
Utility Relief
Shaw Industries
04.2024 - Current
Medical Assistant
Pulmonary and Sleep Medicine
04.2020 - 09.2022
Medical Assistant
Clinica Santa Rosa
Certificate Of Technical Studies - Medical Assistant
Dalton State College
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