Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Perla Trevino

San Antonio

Summary

Experienced retail professional with a proven ability to efficiently manage store functions and support team members in achieving operational goals. Recognized for reliability and adaptability in managing changing priorities while maintaining high store standards. Skilled in team leadership and operational oversight, prepared to excel in a supervisory capacity.

Overview

6
6
years of professional experience

Work History

Full-Time Keyholder Visual Merchandiser

Boot Barn
05.2022 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff
  • Developed visual merchandising plans and strategies to promote store offerings.
  • Proposed new ideas and concepts to enhance merchandise displays.
  • Incorporated new design techniques to create innovative and eye-catching displays.
  • Created visual displays to highlight new and featured products.
  • Investigated current trends and innovative techniques to create unique displays.
  • Developed themes, props and lighting for merchandise displays.
  • Developed merchandising strategy to efficiently move overstock.
  • Organized store merchandise racks by size, style, and color.
  • Managed visual merchandising budget, ensuring cost-effective solutions without compromising on quality or impact.
  • Trained new staff on visual merchandising standards and practices, ensuring brand consistency across all departments.
  • Enhanced store appeal and boosted visitor engagement by designing and implementing creative window displays.
  • Optimized inventory by creating visually appealing displays that also highlighted slow-moving items, thus reducing stock levels.
  • Improved customer satisfaction by providing personalized styling advice and product recommendations.
  • Crafted engaging product stories around displays, connecting with customers and enhancing their shopping experience.
  • Trained newly hired sales team in upselling techniques.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service levels.
  • Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
  • Improved team morale and efficiency through effective delegation and clear communication.
  • Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
  • Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.

Stylist

Kendra Scott
10.2019 - 04.2024
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Supported the head stylist in executing event-specific looks for weddings, proms, or other special occasions by providing expert assistance in garment selection and fitting.
  • Facilitated successful collaboration between stylists by promptly addressing questions or concerns regarding specific garments or styling choices.
  • Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
  • Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
  • Utilized social media platforms to engage customers, share promotions, and stay top-of-mind with target audiences.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelors - International Human Resources & Management

Texas A&M University-San Antonio

High school diploma - undefined

Cypress Ranch High School
Cypress, Tx
06.2018

Skills

  • Effective bilingual communication
  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring
  • Store maintenance
  • Workplace safety
  • Team leadership
  • Time management
  • Decision-making

Accomplishments

    The President’s Volunteer Service Award was presented to me by Texas A&M -San Antonio and was signed by the President at the time Donald Trump for having a commitment to strengthen the community and nation through volunteer services.

    The National Leadership & Success Award was awarded to undergraduates that had an outstanding role in their community and also combined the skills to be a leader and finish their education.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Full-Time Keyholder Visual Merchandiser

Boot Barn
05.2022 - Current

Stylist

Kendra Scott
10.2019 - 04.2024

High school diploma - undefined

Cypress Ranch High School

Bachelors - International Human Resources & Management

Texas A&M University-San Antonio

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