Perla Valencia
Fife,WA
Summary
Energetically propelled sales and customer satisfaction at Carters Oshkosh and Wells Fargo, leveraging exceptional service and problem-solving skills. Excelled in team collaboration and multitasking, significantly enhancing client loyalty and fostering repeat business. Mastered cash handling and fraud prevention, demonstrating meticulous attention to detail and a profound ability to meet diverse financial needs.
Overview
8
8
years of professional experience
Work History
Sales Associate
Carters Oshkosh
02.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Lead Teller
Wells Fargo
10.2016 - 01.2020
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Introduced customers to other bank team members to help meet financial needs.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Developed rapport with clientele by delivering personalized services that addressed specific financial needs.
- Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
- Identified potential needs through observation, questioning, and listening.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Referred customers to other banking departments for specialized services.
Education
Grandview High School
Grandview, WA06.2016
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Reliable and punctual
- Exceptional customer service
- Product Sales
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Carters Oshkosh
02.2023 - Current
Lead Teller
Wells Fargo
10.2016 - 01.2020
Grandview High School
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