Perla Valenciana
Brownsville,Texas
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor
The Inn At South Padre
02.2018 - 01.2024
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
- Improved response times to guest requests through effective delegation of tasks among team members.
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Attended staff meetings and brought issues to attention of upper management.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Cashier
Antonio's Snowiz
02.2017 - 02.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Port Isabel High School
Port Isabel, TX06.2012
Skills
- Guest Relations
- Operations Oversight
- VIP Guest Relations
- Cash Control
- Team Building and Supervision
- Rate Changes
- Reservations Management
- Hospitality Services
- Time Management
- Customer Service Management
- Conflict Management
- Staff Supervision
- Effective Planning
- Listening Skills
- Cash Management
- Cash Handling
- Staff Training
- POS System Operation
- Training and Mentoring
- Decision-making aptitude
- Performance evaluation
- Multitasking capabilities
- Problem-solving abilities
- Reservation management
- Inventory control
- Telephone etiquette
- Team building proficiency
- Staff training and development
- Empathy and understanding
- Strong leadership
- Task delegation
- Cash handling accuracy
- Customer service excellence
- Guest Services
- Payment Processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Supervisor
The Inn At South Padre
02.2018 - 01.2024
Cashier
Antonio's Snowiz
02.2017 - 02.2018
High School Diploma -
Port Isabel High School
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