Perla Velasquez
Converse
Overview
18
18
years of professional experience
Work History
Cafeteria Assistant Manager
IDEA Judson
07.2018 - Current
- Improved staff morale through effective communication, team-building activities.
- Facilitated training sessions for new hires on company policies, procedures, and job duties as part of the onboarding process.
- Assisted in managing a team of 12+ employees, providing guidance and supervision to ensure excellent performance.
- Reviewed weekly sales data in order to adjust menu offerings based on popularity trends.
- Participated in hiring decisions by conducting interviews alongside the Cafeteria Manager.
- Oversaw inventory control measures, reducing waste and maintaining optimal stock levels for menu items.
- Optimized employee scheduling to ensure adequate coverage during peak hours while minimizing labor costs.
- Monitored employee performance and provided constructive feedback to foster professional development.
- Conducted regular quality control checks on food preparation processes, ensuring consistency across all menu items.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Tracked food production levels, meal counts, and supply costs.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Report sales in PE/Make Food Production Record.
- Place Produce/Labatt/Non Food Orders when required.
- Support/Make process with Special Diets.
Receptionist Assistant
MTZ Drywall Finishers
03.2016 - 04.2018
- Resolved customer problems and complaints.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
Instructional Assistant
North Linden Elementary
08.2007 - 07.2008
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
Education
Accounting -
CBTIS #20
Sabinas Coahuila Mexico06.1999
Skills
- Customer satisfaction
- Team motivation
- Food preparation
- HACCP planning
Timeline
Cafeteria Assistant Manager
IDEA Judson
07.2018 - Current
Receptionist Assistant
MTZ Drywall Finishers
03.2016 - 04.2018
Instructional Assistant
North Linden Elementary
08.2007 - 07.2008
Accounting -
CBTIS #20