Perla Y. Gamez
Summary
Proven track record in maintaining efficient office operations with a strong focus on scheduling and coordination. Expertise in Microsoft Office Suite, including Excel, along with proficient typing skills and effective customer relations, particularly with parents and children of all ages. Experienced transportation professional adept at safely operating buses while ensuring timely route completion, demonstrating adaptability to changing schedules and passenger needs. Recognized for exceptional organizational and multitasking abilities, consistently delivering reliable performance that adds value to any team.
Overview
13
13
years of professional experience
Work History
Bus Operator
MCPS Bethesda Depot
01.2024 - Current
- Operate school bus in transporting 20-60 students safely to and from school according to route in a timely manner.
- Operate all sizes of buses adequately with knowledge of bus routes, traffic and highway safety rules to transport students safely.
- Experienced with properly securing special needs equipment.
- Complete pre-trip/post-trip inspection of vehicles.
- Operate a bus adequately while reading directions, developing great customer relations with parents with great communication skills.
- Conduct inspections of equipment to ensure safety of student, maintain a clean bus for a safe environment of students and attendants.
Administrative Assistant/Medical Assistant/Clinical Manager
Wonder Years Pediatrics
09.2012 - Current
- Provide employee relations support, including counseling employees and documenting investigations.
- Helped fill out forms for parents needed by MCPS for students to return to school, faxed forms directly to schools and emailed copies to parents.
- Enhanced customer service assisting with patients and employees with billing, claims and adjustments.
- Maintain and create good communications relationship with clerical and clinical departments; billing and insurances, to accurately serve patients’ needs and help direct patients to specialties as needed.
- Preserved congruous patient information privately according to HIPPA laws and office policies/triage patients, maintained order and updated information of patients in charts to specific databases.
- Took vitals for a minimum of 30 patients for daily and maintain medical supplies of over 12 different vaccines with the state inventory along with performing 6 preventative maintenance tasks for them daily, and prepared 20 patients for examination by performing a preliminary physical test for each one.
- Answer phone lines, receive and screen phone calls, and schedule patients accordingly, fax referrals, and request electronic prescriptions for patients as needed.
- Greeted incoming patients, typed, edited, and proofread correspondence, reports, and letters for patients. Reviewed and disseminated incoming mail.
- Facilitated urgent communications to the doctor in emergency situations.
Intake Coordinator/Medical Assistant
Childrens National
09.2021 - 02.2022
- Conducted high volume psychological and psychiatric services to children in a hospital-based mental health clinic system.
- Obtained pertinent information through intake via telephone or in person-made the appropriate assignment in the multiple specialty clinics including, Neurophysiology, Infants and Toddler, Eating Disorder, Anxiety, ADHD, and ASD.
- Communicate with third party mental health payers, to meet eligibility requirements and discuss medical and mental health benefits with patients accordingly.
- Coordinate patients with physicians, schedule patients, and insurance companies to meet requirements, facilitate document submission and communicate outcomes.
- Monitors wait lists and assignments of cases to clinicians.
- Answer telephones and address caller needs appropriately.
- Verify insurance information and pre-authorization/referral information according to insurance.
Education
Montgomery College Rockville
01.2025
Womens Leadership Program Certification -
Harvard
Paralegal studies Certification - undefined
University of Texas at Brownsville
Skills
- A discreet, loyal, dedicated person with bilingual benefits
- An independent self-starter with solid oral and written communication skills
- Always productive in high stress environments while maintaining a professional demeanor
- Exercise sensible judgement, proactive and capable of taking on new responsibilities
- Proficient in Microsoft Office (Word, Excel, Power Point, Access, Outlook) Allscripts, Epic, Athena IDX, Google Doc’s
- Accurate recordkeeping
Languages
Spanish
Native or Bilingual
Timeline
Bus Operator
MCPS Bethesda Depot
01.2024 - Current
Intake Coordinator/Medical Assistant
Childrens National
09.2021 - 02.2022
Administrative Assistant/Medical Assistant/Clinical Manager
Wonder Years Pediatrics
09.2012 - Current
Paralegal studies Certification - undefined
University of Texas at Brownsville
Montgomery College Rockville
Womens Leadership Program Certification -
Harvard
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