Perla D. Hernandez
Escondido,CA
Summary
Proven leader and effective communicator, I enhanced team productivity and customer satisfaction at Chase Bank by streamlining operations and fostering strong client relationships. Skilled in cash management and relationship building, my approach led to significant improvements in service delivery and team performance, embodying a results-driven work ethic without relying on numerical quantification.
Overview
9
9
years of professional experience
Work History
Associate Banker
Chase Bank
05.2022 - Current
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Educated customers on online banking and mobile banking applications.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Executed wire transfers, stop payments and account transfers.
- Referred customers to other banking departments for specialized services.
Lead Associate Specialist
Chase Bank
05.2019 - 05.2022
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
- Built strong relationships with clients through exceptional customer service skills which led to repeat business opportunities over time periods measured in years not months or weeks alone.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Increased employee retention by fostering a positive work environment and recognizing outstanding performance.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Assisted with new hire processing and existing training programs.
- Initiated timely response to emails, voicemails, and written correspondence.
Bank Teller
Chase Bank
05.2017 - 05.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Counted and packaged currency and coins.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Accessory Specialist
Forever 21
07.2015 - 05.2017
- Improved store reputation through consistent delivery of knowledgeable, friendly service to all customers who entered the store.
- Contributed to achieving sales targets by effectively promoting current promotions and incentives to customers during transactions.
- Organized product displays according to visual merchandising guidelines, optimizing accessibility and appeal of accessories assortment.
- Provided valuable input on accessory pricing strategy, utilizing knowledge of industry trends and competitor offerings.
- Streamlined inventory management for greater efficiency, implementing an organized system for tracking and restocking accessories.
- Ensured seamless communication between sales floor staff and stockroom employees for timely replenishment of popular items.
Education
Palomar College
San Marcos Ca 08.2014 -
High School Diploma -
Orange Glen High School
Escondido Ca06.2014
Skills
- Branch operations
- Currency Exchanges
- Self-motivated nature
- Cash Management
- Customer Service-Oriented
- Cash Handling
- Team Coaching and Training
- Relationship Building
Timeline
Associate Banker
Chase Bank
05.2022 - Current
Lead Associate Specialist
Chase Bank
05.2019 - 05.2022
Bank Teller
Chase Bank
05.2017 - 05.2019
Accessory Specialist
Forever 21
07.2015 - 05.2017
Palomar College
08.2014 -
High School Diploma -
Orange Glen High School