Perla E Zigala
Cicero,IL
Summary
Dynamic professional with a proven track record at El Campestre, excelling in customer service and cash handling. Leveraged strong communication skills and native Spanish fluency to enhance customer satisfaction and team collaboration. Adept at multitasking and organization, consistently meeting daily goals. Demonstrates a positive and friendly attitude, committed to continuous learning and excellence. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Server Assistant/Customer Service Cashier
El Campestre
Cicero, IL
05.2022 - Current
- Provided exceptional service to high volume of daily customers.
- Complied with health and safety rules, regulations and procedures to maintain safe environment.
- Maintained up-to-date menu knowledge to accurately answer guest questions.
- Responded promptly to requests from servers, or other staff members.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Collaborated with team members to achieve daily goals within a specified time frame.
- Demonstrated ability to multi-task by performing additional duties as assigned.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Recorded accurate inventory counts of beverages, condiments and other supplies.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Package Handler
FedEx
Bridgeview, IL
09.2023 - 05.2024
- Held a position that required early morning commitment.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Assisted in inventory management and stock replenishment activities.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Organized packages according to type, size, destination, and other specifications.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Cashier
Cermak Fresh Market
Cicero, IL
10.2020 - 04.2022
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Resolved customer complaints professionally
- Processed returned merchandise by strictly following store return and exchange procedures.
- Worked closely with front-end staff to assist customers.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
University - Internacional Comerce
Etac
Mexico City03-2020
Skills
- Supply restocking
- Positive and friendly attitude
- Willing to learn
- Customer service
- Cash handling
- Memory retention
- Flexible and adaptable
- Microsoft Word
- Networking
- Public speaking
- Multitasking and organization
- Team collaboration
- Native spanish fluency
- Strong communication skills
- Data entry
- Google drive
Timeline
Package Handler
FedEx
09.2023 - 05.2024
Server Assistant/Customer Service Cashier
El Campestre
05.2022 - Current
Cashier
Cermak Fresh Market
10.2020 - 04.2022
University - Internacional Comerce
Etac
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