Perla I Maese
El Paso,TX
Summary
Dynamic and dedicated professional with a proven track record at the Center Against Sexual and Family Violence, where I excelled in client advocacy and crisis intervention. Adept at leading teams and fostering a supportive environment, I bring a strong work ethic and problem-solving skills to achieve significant client outcomes. Expert in client representation and continually enhancing service delivery through active learning and mentorship.
Overview
19
19
years of professional experience
Work History
HART Advocate
CASFV
01.2019 - 09.2024
- Supports clients in vulnerable times during hospital accompaniment.
- Provides advocacy as needed between the client, hospital staff, and police officers.
- Thoughtful provides support to the client and provides information about CASFV service
- Be familiar with community services in case the survivor needs it.
- Arrange shelter and transportation for survivors when needed
- Reports any findings to CPS and APS.
- Attentive and up-to-date with the HART calendar.
- On call for Hart accompaniment at least four six-hour shifts a month, including weekends and holidays, during the year.
- Works closely with sane nurses to ensure survivors feel safe and comfortable.
- Provide survivors information about CASFV services and guidance on how to register for services with CASFV.
- Assumes a leadership role to collaborate with new staff and train them in hospital accompaniment and CASFV mission for HART.
Shelter Advocate DV-SA
Center Against Sexual and Family Violence (CASFV)
07.2022 - 09.2024
- Conduct assessment and safety plan upon client's arrival.
- Conduct a service plan with the client within 24 hours of entrance.
- Conduct protective order application and police report as a priority upon client's entrance.
- Advocate and referred clients for various systems, such as medical, housing, labor, etc.
- Support and follow up with clients regularly as they work to obtain their goals.
- Recognized the client's challenges and empowered them to achieve their goal.
- Provide crisis intervention when clients need it.
- Assist clients with protective orders and accompany them as a support system when needed in court.
- Advocate for clients and accompany them to CPS meetings.
- Attend and participate in program reviews, case staffing meetings, and any company meeting.
- Ensure that a comprehensive written assessment, confidentiality form, client's case notes, and required documents are included in each of the client's files.
- Meet clients' basic needs regarding hygiene, necessities, clothing, and shoe needs.
- Problem-solving issues concerning clients with other clients or staff.
- Familiarize with legal services, community resources, and procedures available for victims of domestic violence and sexual assault.
- Facilitates support groups and classes for DV and SA clients as a prevention and intervention model.
- Assist clients with Texas Rio Grande (Legal Aid) intake applications.
- Assist and serve as a contact person for clients and Legal Aid representatives.
- Make service presentations to school districts and CPS services as a prevention intervention awareness.
- Completed daily service entrance in Osnium program, as well as completed monthly service report to supervisor.
- Completed monthly group service report to supervisor.
- Answer Hopeline calls and refer them to community resources available.
- Conducted transitioning shelter placement for clients when more time was needed to achieve their goals.
- Provide training and supervision to new interns in the position of advocacy.
- Attended the TRLA (Texas Rio Grande training conference) in San Antonio, September 11-13, 2024.
- Attended Trauma effects for SA and DV clients training.
Lead Presenter of Parenting/DV Classes
CASFV
01.2019 - 09.2024
- Professionally and honorably holds various leadership roles, such as leading the Parenting Classes in English and Spanish. Ten classes are provided weekly in each language.
- Advanced the Parenting classes by creating a PowerPoint for the curricula.
- Continually recognizes clients' dignity and worth as a person and respectfully encourages engagement in the parent classes.
- Facilitates parenting classes with ease and professionalism.
- Recognizes the client's challenges as a parent and empowers them to continually strive to make changes in themselves to positively impact their children.
- Encourage Shelter parents to take parenting classes by giving personal invitations.
- Assisted shelter clients in logging in to classes when having trouble.
- Inform clients about CPS services and make sure clients don’t get afraid when getting in contact with CPS
- Develop and implement parenting skills.
- Assumes leadership to collaborate with training new staff in making group presentations, as well as supervising their performance.
- Makes presentations to CPS and parents about CASFV services.
Children Development Specialist (CDS)
CASFV
07.2021 - 07.2022
- Plans children's activities/events at Little School, like homework, arts and crafts, daily.
- Collaborates and coordinates the programs in Little School for the children, such as holidays and camps, led during the school calendar and intercessions.
- Attentive to meet children's needs by providing uniforms and school supplies.
- Provides children's clothing and necessities when entering the shelter.
- Makes quarantine packages for children when they enter the shelter, like age-appropriate toys and arts and crafts activities, so children can feel welcome.
- Problem-solving issues concerning children and families.
- Provides crisis intervention when children need it and reports to children's Advocate for follow-up.
- Provides open group discussions to children based on a core value of the week, for example, 'Honesty'. Teaches children the meaning of the word and why it is important to be honest.
- Provides relaxation time to children to de-stress when coming back from school, and teaches children techniques to relax and release anger.
- Performs children's reports on osmium.
- Make presentations on children's camps during the year.
- Transport clients as needed.
- Assist in training new staff about responsibilities, family engagement, and documentation.
Child Protective Services (CPS) Liaison
CASFV
10.2020 - 07.2021
- Professionally mediated between CPS and CASFV clients, ensuring their rights and safety.
- Ensure clients' confidentiality was respected.
- Diligently provided client support, descriptive services information, and court advocacy.
- Provided client crisis intervention and emotional support related to CPS visits/meetings.
- Supported CPS by coordinating client meetings at the family shelter and Family Resource Center (FRC).
- Organized clients' CPS case information and CPS visits.
- Osnium reports were completed and turned in after any CPS or client interactions.
- Served as a point of contact for CPS when they wanted to get in contact with a CASFV client.
- Empowered clients to comply with CPS referrals to counseling and parenting/support groups.
- Lead Presenter to CPS staff about CASFV services.
House Keeping
CASFV
01.2019 - 01.2021
- Duties include maintaining the shelter living space and rooms clean.
- Making sure rooms were clean upon clients' arrival to the shelter, in hopes that survivors of domestic and sexual abuse would feel comfortable and safe.
- Self-starter and self-motivated, took on the leadership role to go above and beyond the position's responsibilities.
- Establish a welcoming routine for all new clients entering the shelter by providing sealed and labeled clean linen packages.
- Establishing log-in sheets for cleaning materials for clients' use.
- Work closely with the maintenance team to report any abnormalities in the shelter for repairs.
- At the start of the Covid-19 pandemic, took leadership to establish a deep cleaning method at the family shelter.
- Clients received cleaning supplies every Monday, Wednesday, and Friday to deep clean their rooms and shelter, leaving space and monitoring to complete the task to prevent the virus from spreading.
- Conduct meetings with clients and staff, explaining the importance of cleaning and keeping the shelter clean during the peak of the Covid-19 virus.
Sales Representative
Heat Heroes Air Conditioning
01.2018 - 01.2019
- Diligently carried out duties entailing selling heating and cooling units.
- Responsible for customer service and engagement.
- Concluded inventories, maintained records of items, imputed data entry transactions, and conducted retrieval of historical records.
- Professionally organized and maintained required records and documentation.
Care Provider
Care Provider Services
01.2006 - 01.2014
- Caringly and knowledgeably provided care to adults in need
- Assisted clients in their home ensuring their home were clean and safe
- Provided transportation to doctor’s appointments and grocery shopping
- Ensured clients were supported emotionally, and assisted as companionship
Education
Some College (No Degree) - Business Administration
El Paso Community College
El Paso, TXSkills
- Work ethic
- Team Leader
- Active Learner
- Self-motivated
- Problem solver
- Ability to take directives
- Client Advocacy
- Continually strives to learn
- Reliable
- Mentorship
- Client Representation
Strengths skills and expertise
- Work Ethic – Committed, strongly diligent, reliable, and self-motivated.
- Team Leader – Collaborates and leads team members to accomplish tasks at hand.
- Active Learner – Continually strives to learn, quickly grasp ideas, and implement guidelines as directed.
- Self-motivated – takes initiative in different projects that arrive in the center.
- Problem solver - Ability to solve problems that arise on a daily basis between clients or children.
- Knows how to take directives from superiors.
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Shelter Advocate DV-SA
Center Against Sexual and Family Violence (CASFV)
07.2022 - 09.2024
Children Development Specialist (CDS)
CASFV
07.2021 - 07.2022
Child Protective Services (CPS) Liaison
CASFV
10.2020 - 07.2021
HART Advocate
CASFV
01.2019 - 09.2024
Lead Presenter of Parenting/DV Classes
CASFV
01.2019 - 09.2024
House Keeping
CASFV
01.2019 - 01.2021
Sales Representative
Heat Heroes Air Conditioning
01.2018 - 01.2019
Care Provider
Care Provider Services
01.2006 - 01.2014
Some College (No Degree) - Business Administration
El Paso Community College
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