Perla Isela Rodriguez
Houston,TX
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
16
16
years of professional experience
Work History
Supervisor
Radius Properies
2020.07 - 2024.03
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted physical inspections (exterior, interior, vacancies), inventories and overall systems.
- Have authority to contract improvements, deferred maintenance projects, including all capital improvements.
- Conduct job interviews, hires qualified candidates, disciplines and administers personnel policies and procedure.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Prepare and analyze weekly reports.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Cultivated positive relationships with vendors to deliver exceptional service and cost-effective products.
- Professional, positive image.
- Strong customer service.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Community Manager
Radius Property Management
2019.02 - 2020.06
- Enhanced online community engagement by creating and implementing tailored content strategies.
- Developed a comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Evaluated property conditions and recommended improvements.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Collected and maintained careful records of rental payments and payment dates.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Kept properties in compliance with local, state and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
Community Manager
Capstone Real Estate Management
2014.04 - 2019.01
- Enhanced online community engagement by creating and implementing tailored content strategies.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
- Assisted in recruitment efforts by showcasing company values and benefits through engaging content targeted at potential candidates.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Communicated effectively with owners, residents, and on-site associates.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Collected and maintained careful records of rental payments and payment dates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates
- Achievement Awards 2015,2016,2017
- Nominated for HAA Industry for Assistant Manager
Assistant Manager
Centra Partners LLC
2008.01 - 2014.03
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Associate of Applied Science - Sociology
The University of Texas At San Antonio
San Antonio, TXHigh School Diploma -
Jefferson Davis High School
Houston, TX06.1993
Skills
- Business Development
- Strategic Planning
- Inventory Control
- Staff Management
- Operations Management
- Staff Development
- Employee Motivation
- Business Administration
- Schedule development
- Processes and procedure
- Yardi, Onesite, Yieldstar, Excel, Word, software experience
- Negotiation
- Policy Enforcement
- Priority management
- Project Management
- Goal-Oriented
- Financial Management
- Training and mentoring
- Contract Management
- Continuous Improvement
- Team building
- Organizational Skills
- Active Listening
- Professionalism
- Relationship Building
- Time Management
- Effective Communication
- Adaptability
- Multitasking
- Task Prioritization
- Audit reporting
- Professional Demeanor
- Reliability
- Self Motivation
- Problem-Solving
- Attention to Detail
- Decision-Making
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Supervisor
Radius Properies
2020.07 - 2024.03
Community Manager
Radius Property Management
2019.02 - 2020.06
Community Manager
Capstone Real Estate Management
2014.04 - 2019.01
Assistant Manager
Centra Partners LLC
2008.01 - 2014.03
Associate of Applied Science - Sociology
The University of Texas At San Antonio
High School Diploma -
Jefferson Davis High School
Similar Profiles
Leslie RodriguezLeslie Rodriguez
Server at Diamond ProperiesServer at Diamond Properies
Luke ZavishlakLuke Zavishlak
Ranch Hand at Weaver Ranch ProperiesRanch Hand at Weaver Ranch Properies
Djemli SaifeddineDjemli Saifeddine
Content Manager at Moonwalk ProperiesContent Manager at Moonwalk Properies