Perla J Perez Leyva
Lakeside,CA
Summary
Enthusiastic willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Excellent time management, problem-solving and listening skills.
Overview
10
10
years of professional experience
Work History
Sector Supervisor
Luke
San Diego, CA
04.2024 - Current
- SouthSide Tent (SAT) - 7682 Pogo Row, San Diego, CA 92154
- Coordinated staff training to improve overall performance and promote professional development.
- Trained and mentored employees, increasing their skills and fostering professional growth.
- Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Generated reports detailing findings and recommendations.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Logistics,Fulfillment and Stock
Nordstrom
6997 Friars Rd San Diego Ca 92108
06.2019 - Current
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Printed tickets, picked supplies and filled packages under tight deadlines.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Organization Skills
- Cleaning and facilities maintenance.
- Managed system support functions to set priorities and service levels expectations.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Inspected physical condition of warehouse and equipment and implemented any repairs, improvements or replacements as necessary.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Operated frequency scanners to track shipment progression and input data into shipping system.
Casino Service Representative
Viejas Casino & Resort
03.2016 - 09.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Be polite and respectful
- Routinely cleaned work areas, glassware throughout each shift
- Investigated and resolved customer inquiries and complaints quickly.
- Presented check for payment and provide change
- Picked up empty glasses and returned them to the proper area
- Training , cleaning stocking
- Exhibited high energy and professionalism when dealing with clients and staff.
- Patience
- Positive attitude
- Ability yo work under pressure
- Organizational skills
- Problem solving
Retail Sales Associate
H&M
11.2014 - 10.2016
- Providing outstanding costumer service
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Operating cash registers,managing financial transactions and balancing drawers
- Maintaining sales floor appearance
- The ability to stand and walk for extended periods of time
- A professional appearance
- Positive attitude
- Answered questions about store policies and addressed customer concerns.
- Retail sales experience
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Be polite
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Stock Associate
Ross Dress For Less
10.2014 - 08.2016
- Be responsible
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Positive attitude
- Unload merchandise
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Ensure label is clear and visible
- Help costumer fill orders
- Maintained effective team member communication.
- Hanging clothes
- Organizing advertising campaigns inside the store and helping customers with merchandise questions
- Getting merchandise ready for shipping and replenishing store inventory
- Managed inventory storage in clean and organized fashion.
- Organize products in the floor
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Checked aisles for spills to complete quick clean-up.
- Organized warehouse and stockroom areas using forklift and pallet jacks.
Education
High -
El Capitan High School
San Diego, CAGrossmont College
El Cajon, CASkills
- Bilingual
- Service Provider Communication
- Operations Control
- Problem Solving
- Communication Skills
- Leadership
- Professionalism and strong work ethic
- Teamwork and collaboration
Languages
Spanish
Full Professional
Timeline
Sector Supervisor
Luke
04.2024 - Current
Logistics,Fulfillment and Stock
Nordstrom
06.2019 - Current
Casino Service Representative
Viejas Casino & Resort
03.2016 - 09.2018
Retail Sales Associate
H&M
11.2014 - 10.2016
Stock Associate
Ross Dress For Less
10.2014 - 08.2016
High -
El Capitan High School
Grossmont College