Summary
Overview
Work History
Education
Skills
Timeline
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Perla Michelle Hughes

Rockville Centre,NY

Summary

Accomplished Customer Service Representative with a proven track record at Walmart, enhancing customer loyalty through exceptional complaint handling and empathy. Skilled in problem-solving and critical thinking, I streamlined operations in the United States Army, improving efficiency. Expert in customer relations and money handling, consistently delivering results beyond expectations.

Overview

37
37
years of professional experience

Work History

Customer Service Representative

Walmart, 1220 Old Country Road
04.2017 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered prompt service to prioritize customer needs.

Cashier

Home Goods
04.2011 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Operations Non-Commissioned Officer

United States Army
10.1987 - 10.2010
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Mentored junior soldiers, providing guidance on career development and growth opportunities within the military.
  • Maintained strict accountability of sensitive items, preventing loss or damage during operations.
  • Oversaw maintenance programs for vehicles and equipment, maximizing service life and minimizing downtime due to repairs.
  • Conducted thorough risk assessments, mitigating potential hazards and maintaining safety standards.
  • Managed budgets for operational expenses, optimizing resource allocation to achieve maximum results with minimal costs.
  • Provided logistical support for overseas deployments, ensuring seamless transitions between locations.
  • Resolved conflicts among team members diplomatically while promoting teamwork spirit among the troops.
  • Led training exercises to improve unit readiness, enhancing overall mission success rates.
  • Implemented inventory controls to track equipment usage accurately while minimizing waste of valuable resources.

Education

Bachelor of Science - Criminal Justice

Molloy University
Rockville Centre, NY
05.2016

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Money handling abilities
  • Complaint Handling

Timeline

Customer Service Representative

Walmart, 1220 Old Country Road
04.2017 - 08.2024

Cashier

Home Goods
04.2011 - 03.2020

Operations Non-Commissioned Officer

United States Army
10.1987 - 10.2010

Bachelor of Science - Criminal Justice

Molloy University

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Perla Michelle Hughes