Perez Perez
Norwalk,CT
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
13
13
years of professional experience
Work History
Server
Sunset Grilled
Norwalk, CT
03.2024 - Current
- Greeted guests and provided menus.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Server Trainer
Jacbos Pickles
Norwalk, CT
10.2023 - 03.2024
- Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
- Conducted hands-on workshops to demonstrate server features and functions to trainees.
- Assisted with troubleshooting network issues related to servers.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Coached staff members on best practices for optimizing server performance levels.
- Collaborated with other trainers to design innovative teaching strategies that engage learners more effectively.
- Encouraged team collaboration among participants throughout the course duration.
- Reviewed technical manuals and documents prior to classes starting.
- Provided exceptional service to high volume of daily customers.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Bartender /Restaurant Server/Manager on Duty
The Barley Beach house
Rye, NY
03.2018 - 04.2023
- Assigned tasks to staff members according to their skills and abilities.
- Ensured compliance with store policies and procedures.
- Monitored the opening shift operations ensuring that all employees were working efficiently.
- Greeted customers entering the store, providing them with a friendly and welcoming atmosphere.
- Resolved customer complaints in an efficient and professional manner.
- Maintained accurate records of sales transactions.
- Conducted regular audits of cash registers at the start of each shift.
- Audited time cards for accuracy and completeness prior to submitting payroll information to corporate office.
- Demonstrated excellent communication, interpersonal, problem-solving and organizational skills in order to support the team's productivity goals.
- Organized promotional displays throughout the store, ensuring they were properly maintained throughout the day.
- Worked closely with other managers in order to ensure smooth transitions between shifts.
- Supervised all activities related to customer service during my shift.
- Utilized strong leadership skills to motivate team members towards achieving daily objectives.
- Prepared end-of-day reports summarizing sales figures, labor costs, inventory levels and any operational issues encountered during my shift.
- Opened facility daily and prepared areas for service.
- Supervised [Number] employees during busy opening shift, checking orders for accuracy and completing [Task].
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Manager / Server
Valencia Luncheria
Norwalk, CT
10.2016 - 03.2018
- Coordinated with store personnel to ensure opening and closing procedures were followed correctly.
- Developed and maintained positive relationships with customers and vendors.
- Monitored the daily operations of the store, including sales, employees, customer service, and stocking.
- Provided leadership and guidance to team members as needed.
- Opened facility daily and prepared areas for service.
- Counted cash drawer before opening store doors to determine if currency and coin should be added.
- Handled customer service issues and rectified employee problems.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Forecasted customer demand to set prices or credit terms for goods or services.
Manager/ Server
Southport Brewing Company
Stamford, CT
08.2011 - 08.2016
- Responded to ad hoc cleaning duties at end of shift.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Garnished dishes and beverages to serve visually appealing menu items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Presented menus and answered questions regarding items.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Served food and beverages to patrons and confirmed complete orders.
Education
High School Diploma -
North High School
Pharr, TX06-2004
Skills
- Food inspection
- Food Delivery
- Guest Engagement
- Beverage Preparation
- Supply Restocking
- Food Running
- Table Bussing
- Order Management
- Table Setting
- Guest Relations Management
- Cash Handling
- Suggestive Selling
- Wine Pairings
- High-volume dining
- Effective customer upselling
- Point of Sale (POS) system operations
- Guest Seating
- Check payment processing
- Liquor, wine, and food service
- Buffet setup and takedown
- Food station setup
- Positive and professional
- Table setting arrangements
- Strong Work Ethic
Timeline
Server
Sunset Grilled
03.2024 - Current
Server Trainer
Jacbos Pickles
10.2023 - 03.2024
Bartender /Restaurant Server/Manager on Duty
The Barley Beach house
03.2018 - 04.2023
Manager / Server
Valencia Luncheria
10.2016 - 03.2018
Manager/ Server
Southport Brewing Company
08.2011 - 08.2016
High School Diploma -
North High School