Perla Sujey Rabago
Phoenix,USA
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Technician
ImageFIRST
07.2024 - Current
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Monitored and enforced safety measures to mitigate hazards.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Adhered to established policies and standards to safely complete projects.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Tested systems, noting issues and completing preventive maintenance.
- Spread out articles or materials and examined for holes, tears and other defects.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Measured and hemmed curtains, garments, and canvas coverings to size using tape measures.
General Store Manager
Carl's Jr
03.2023 - Current
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Improved employee morale through regular recognition programs that rewarded top performers with incentives such as bonuses or promotions.
- Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
Quality Assurance Analyst
Campbell Soup Company
09.2020 - 03.2023
- Performing Routine Inspections And Quality Tests
- Supervise The Production Process
- Accept Or Reject Finished Items
- Read Blueprints And Specifications
- Collect And Maintain Inspection Reports
- Verifying All Equipment Is Calibrated Correctly
- Communication
Assistant Manager
Metro by T-Mobile (authorized dealer)
01.2019 - 12.2022
- Manage all accounting transactions
- Prepare budget forecasts
- Publish financial statements in time
- Handle monthly, quarterly and annual closings
- Reconcile accounts payable and receivable
- Ensure timely bank payments
- Relocate for training purposes
- Sales
- Weekly Scheduling
District Sales Manager
Primerica Financial Services
03.2017 - 11.2022
- Present and sell insurance policies to new and existing clients
- Develop and calculate suitable plans based on clients' needs
- Resolve client inquiries and complaints
- Expand business reach through networking techniques
- Comply with insurance standards and regulations
- Track and identify areas of improvement
- Helped clients with their financial needs Helped clients with saving money and debt solutions Help clients with auto, home & life insurance Help clients with senior health insurance Help clients with legal services Help clients with investments (401K, IRA, Roth,529..etc.)
Quality Control Inspector
HelloFresh
01.2022 - 04.2022
Assistant Manager
Carl's Jr.
09.2010 - 02.2022
- Maintained high standards of customer service during high-volume, fast-paced operations
- Communicated clearly and positively with coworkers and management
- Mastered point-of-service (POS) computer system for automated order taking
- Resolved complaints promptly and professionally
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Built loyal clientele through friendly interactions and consistent appreciation
- Ensure in the beginning of the shift all accountability for the week is concluded
- Inventory counting
Education
GED -
Rio Salado College
Phoenix, AZ09.2017
Certifications - Consciousness Healing
Radiant Heart Academy
Sedona, AZ04-2025
Skills
- Assistant manager experience (10 years)
- Quality control (4 years)
- Packaging
- Work Planning and Prioritization
- Cashiering
- OSHA compliance
- Warehouse Experience
- Written/Verbal communication
- Food Service
- Team Training
- Cash Handling
- Performance improvement
- Food Preparation
- Cooking
- Account Reconciliation
- Quality Assurance
- Accounting
- Insurance Sales
- Data analysis
- Physical conditioning
- Support documentation composition
- Team scheduling
Languages
Spanish
Professional Working
English
Professional Working
Accomplishments
- Supervised team of 36 staff members.
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Serve It Up Safe! Certification – Serve It Up Safe!.
Timeline
Lead Technician
ImageFIRST
07.2024 - Current
General Store Manager
Carl's Jr
03.2023 - Current
Quality Control Inspector
HelloFresh
01.2022 - 04.2022
Quality Assurance Analyst
Campbell Soup Company
09.2020 - 03.2023
Assistant Manager
Metro by T-Mobile (authorized dealer)
01.2019 - 12.2022
District Sales Manager
Primerica Financial Services
03.2017 - 11.2022
Assistant Manager
Carl's Jr.
09.2010 - 02.2022
GED -
Rio Salado College
Certifications - Consciousness Healing
Radiant Heart Academy
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