Perlita Grace Novales
Philadelphia,PA
Summary
Highly motivated and worked for over 7 years of experience in Hospitality Management offering great collaboration skills, interpersonal skills and multitasking abilities, honesty and hard work and can get more opportunities to prove my worth where I can face the challenge and develop my skills with the growth of organizations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Ramada Encore by Wyndham
02.2023 - 09.2023
Front Office Assistant Supervisor
Hotel Supreme
10.2019 - 02.2021
- Supervising staffs daily.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Handling guest complaints.
Front Desk Receptionist
Hotel Supreme Convention Plaza
02.2017 - 07.2018
Education
Bachelor of Science - Hospitality Management
University of Baguio
Baguio City Philippines12.2016
Skills
- Strong organizational and time management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Knowledgable in POS
- Knowledgable in Opera Oracle System
Accomplishments
- Front Office Trainee
Sheridan Beach Resort and Spa
- Reservations Department
Dusit Thani Manila
- Students Event Planners Association
- Young Interactive Professionals (YIPRO)
- Hotel and Restaurant Association of Baguio
Food Production Crew
A City of Blooms and Greens: A Session Road in Bloom Experience
- Social Graces (Star Magic Ball)
Forbes Ballroom, Baguio Country Club Baguio City
Certification
- Excellent Team Player
- Fundamentals of Culinary Arts and Science
- Patisserie Champion
- Breads and Pastries for All Season
(Baking Participant)
- Culminating Activity of Baking and Pastry Arts
- 2nd Over-All Champion for the Dish
- Food and Beverage Showdown 2016
- 1st place in the Creative Buffet Showpiece
- 2nd place in the Stylish Buffet Display
Timeline
Front Desk Receptionist
Ramada Encore by Wyndham
02.2023 - 09.2023
Front Office Assistant Supervisor
Hotel Supreme
10.2019 - 02.2021
Front Desk Receptionist
Hotel Supreme Convention Plaza
02.2017 - 07.2018
Bachelor of Science - Hospitality Management
University of Baguio
- Excellent Team Player
- Fundamentals of Culinary Arts and Science
- Patisserie Champion
- Breads and Pastries for All Season
(Baking Participant)
- Culminating Activity of Baking and Pastry Arts
- 2nd Over-All Champion for the Dish
- Food and Beverage Showdown 2016
- 1st place in the Creative Buffet Showpiece
- 2nd place in the Stylish Buffet Display
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