Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pernale Blake

Columbus,OH

Summary

Transitioning from Management and Customer Service to an Entry level IT support role. Entry-level IT support professional seeking a full-time role in Information Technology. Recently completed the Google IT Support Professional Certificate — an eight-month IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Account Manager

Cardinal Lawns
12.2022 - Current
  • $600,000 in Sales between 2022-2023
  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
  • Increased sales revenue by identifying and pursuing new business opportunities.
  • Negotiated prices, terms of sale and service agreements.
  • Built client relationships by acting as liaison between customer service and sales teams.

Account Service Representative

R2 Logistics
02.2022 - 11.2022
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Delivered onsite technical support for over 200 carriers and clients.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Increased sales revenue by identifying prospective customers and presenting compelling product offerings.

Lead Outbound Associate

Target
09.2020 - 09.2022
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Completed daily operations on time and maintained high standards of accuracy.

Server

Red Lobster
10.2015 - 01.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelor of Science - Education

The Ohio State University
Columbus, OH
05.2020

Skills

    Soft Skills

    Sales, Customer Service, Leadership, Communication, Problem Solving, Adaptability, Work Ethic

    Additional Skills

    Proficient in Java, HTML, Zendesk, Windows 10, Mac OS, IBM Power Systems software, Office 365, Microsoft Windows Server

Certification

  • Google IT Support Professional Certificate
  • IBM IT Support Professional Certificate
  • Microsoft IT Support Professional Certificate
  • AWS Cloud Technology Consultant

Timeline

Sales Account Manager

Cardinal Lawns
12.2022 - Current

Account Service Representative

R2 Logistics
02.2022 - 11.2022

Lead Outbound Associate

Target
09.2020 - 09.2022

Server

Red Lobster
10.2015 - 01.2020

Bachelor of Science - Education

The Ohio State University

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Pernale Blake