Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pernayan Emerson

Royal Oak,MI

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Personal Shopper

Whole Foods Market
04.2025 - 07.2025
  • Process and fulfill customer orders with a high degree of accuracy, ensuring product compliance and on-time delivery.
  • Handle substitutions and customer communication, ensuring satisfaction through detailed attention and courteous service.
  • Support backend systems to document completed orders and resolve issues in real time.
  • Consistently met deadlines and quality goals for a 85% or higher accuracy.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Customer Service Manager

IonBond IHI
05.2024 - 12.2024
  • Collaborated with cross-functional teams to align customer experience initiatives with business goals.
  • Resolved customer complaints within 48 hours for customer satisfaction and loyalty.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Fostered culture of continuous improvement, leading to consistently high service standards.
  • Improved service delivery consistency by monitoring and adjusting workflows.

Administrative Assistant

Robert Half
03.2024 - 03.2024
  • Answered phones, responded to inquiries, and supported office visitors with general information and document intake.
  • Filed, scanned, and maintained sensitive records including client documents and internal memos.
  • Handled data entry and CRM updates with confidentiality and attention to administrative standards.

Automotive Parts Specialist

RXO Logistics
03.2023 - 07.2023
  • Entered and tracked shipment records in internal systems while verifying order accuracy and documentation.
  • Managed inventory systems to optimize parts availability and reduce lead times.
  • Improved customer satisfaction by providing expert advice on automotive parts and their applications.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Collaborated with suppliers to enhance product quality and delivery schedules.

Transportation Manager

United States Postal Service
03.2022 - 12.2022
  • Managed clerical scheduling and timekeeping records for 70+ staff members.
  • Investigated customer complaints, ensuring accurate tracking, scanning, and package resolutions in compliance with USPS procedures.
  • Maintained operational records and compliance logs under tight federal guidelines.
  • Oversaw daily transportation operations to ensure timely and efficient mail delivery across multiple routes.
  • Analyzed performance metrics to identify trends, enhance service quality, and improve route efficiency.
  • Trained new employees on company policies and best practices, fostering a culture of excellence within the department.

Rural Carrier / Team Lead

United States Postal Service
08.2016 - 02.2022
  • Delivered and processed mail and packages according to strict federal policies.
  • Mentored team members on scanning procedures, safe driving, and public service communication.
  • Performed administrative tasks such as delivery logs, route tracking, and compliance reports.
  • Served 5 years on the facility safety team, conducting monthly inspections, addressing hazards, and promoting workplace safety compliance.
  • Delivered mail and packages efficiently to designated rural routes, ensuring timely service.

Education

Some College (No Degree) -

Washtenaw Community College
Ann Arbor, MI

High School Diploma -

Ypsilanti High School
Ypsilanti, MI

Skills

  • Credential & Document Processing

  • Customer Service & Issue Resolution

  • Data Entry

  • Clerical Support & Records Management

  • Safety & Compliance Procedures

  • Project management

  • Shipping, receiving, and warehousing

  • Negotiation

Timeline

Personal Shopper

Whole Foods Market
04.2025 - 07.2025

Customer Service Manager

IonBond IHI
05.2024 - 12.2024

Administrative Assistant

Robert Half
03.2024 - 03.2024

Automotive Parts Specialist

RXO Logistics
03.2023 - 07.2023

Transportation Manager

United States Postal Service
03.2022 - 12.2022

Rural Carrier / Team Lead

United States Postal Service
08.2016 - 02.2022

Some College (No Degree) -

Washtenaw Community College

High School Diploma -

Ypsilanti High School

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